Apply on Employer Site

AGC Multi Material America, Inc. · 6 days ago

Applications & Technical Service Engineer

Tempe, AZ

Full-time

Hybrid

Senior Level

5+ years exp

AGC Multi Material America, Inc. (AMMA) is a leading manufacturer of advanced materials for high-speed communication industries. The Applications & Technical Service Engineer serves as a technical liaison, providing support on laminate materials, troubleshooting, and ensuring customer satisfaction through collaboration with various teams.

Advanced MaterialsIndustrialIndustrial ManufacturingManufacturingTelecommunications

H1B Sponsor Likely

Responsibilities

Provide frontline technical support on laminate selection, processing, and best practices

Troubleshoot PCB fabrication issues involving AMMA materials (e.g., drilling, plating, etching, lamination)

Assist with root cause analysis and implementation of corrective and preventive actions (CAPA) for customer complaints

Visit customer facilities to understand application requirements, resolve technical challenges, and conduct process audits

Serve as the primary technical contact for fabricator accounts and complex customer projects

Maintain detailed customer engagement reports and follow-up actions

Create and update technical documentation, including process guidelines and best practice recommendations

Work closely with Quality, Production, R&D, and Sales to ensure alignment on technical issues and customer needs

Provide structured feedback from the field to R&D and Product Engineering to support continuous improvement

Deliver technical training to customers, Sales, and Operations teams on AMMA product performance and PCB fabrication

Stay current with PCB industry standards (IPC, UL, etc.) and emerging technologies

Support internal and external audits by preparing documentation and participating in audit discussions

Travel to customer and partner sites to provide in-person technical support, audits, and troubleshooting

Offer remote support via virtual collaboration tools when needed

Qualification

PCB manufacturing processesTechnical problem diagnosisLaminates technical experienceTechnical training deliveryCustomer technical supportCommunication skillsWork independently

Required

Bachelor's degree in engineering, or related technical field (or equivalent work experience)

Minimum 5 years of technical experience in laminates or printed circuit board (PCB) manufacturing

Knowledge of PCB manufacturing processes

Proven ability to diagnose and resolve technical problems in a fast-paced, customer-focused environment

Excellent written and verbal communication skills

Ability to work independently, manage multiple priorities, and travel as required (domestic and international)

Company

AGC Multi Material America, Inc.

Founded in 1907

Marunouchi, Tokyo, JPN

51-200 employees

https://www.agc-multimaterial.com

H1B Sponsorship

AGC Multi Material America, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (2)