Penn Highlands Healthcare · 23 hours ago
Manager Patient Experience - 15421
Du Bois, PA
Full-time
Onsite
Mid, Senior Level
5+ years expPenn Highlands Healthcare has been awarded on the Forbes list of Best-in-State Employers 2022. The Patient Experience (PX) Manager works to identify and implement patient experience improvement activities and to ensure an excellent experience of care for patients and families in all care settings.
Health CareHealth DiagnosticsPersonal Health
Responsibilities
Identify and implement patient experience improvement activities
Ensure an excellent experience of care for patients and families in all care settings
Facilitate coaching and learning interventions to improve patient experience
Create a patient-centered culture
Improve patient satisfaction scores
Ensure a positive and seamless experience for patients and their families
Partner with patients, leaders, providers, and staff to realize organizational patient experience goals
Qualification
Required
Bachelor's degree in a healthcare, hospitality, business, communications or related field
Five years' of related work experience, such as working in a healthcare or customer service role
Demonstrated ability to lead projects and work independently and prioritize multiple tasks
Demonstrated knowledge of Microsoft Office products
Strong written and verbal communication skills
Certified Patient Experience Professional (CPXP) by the Patient Experience Institute at time of hire or within 1 year of hire
Experience working in patient experience or patient relations
Benefits
Medical, Dental, and Vision offered after completion of introductory period
Paid Time Off
403(b) retirement plan with company match
Company Paid Short & Long Term disability coverage
Company Paid and Voluntary Life Insurance
Flex Spending Account
Employee Assistance Program (EAP)
Health & Wellness Programs
Company
Penn Highlands Healthcare
Penn Highlands Healthcare specializes in behavioral health, cancer, pulmonary, emergency, walk-in care, maternity & rehabilitation services.
5001-10000 employees
H1B Sponsorship
Penn Highlands Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (3)
2022 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2025-01-08Acquired
Leadership Team
S
Steven Fontaine
CEO
Trina Abla
System Chief Medical Officer
Recent News
Penn Highlands Healthcare
2025-09-19
Penn Highlands Healthcare
2025-06-30
Company data provided by crunchbase