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Newrez · 1 week ago

Manager, Contingent Workforce Outsourcing (On-site)

TX, Coppell

Full-time

Onsite

Mid Level

3+ years exp

Newrez LLC is a company focused on delivering superior service to residential mortgage borrowers and business partners. The Manager, Contingent Workforce Outsourcing is responsible for supplier lifecycle management and leading the team in selecting and cultivating supplier partnerships, ensuring effective communication and compliance throughout the process.

FinanceFinancial Services

Responsibilities

Management and oversight of Contingent Workforce

Function as a Primary Point of Contact and an escalation point for Newrez Line of Business and Vendor Partners

Support communication and coordination of requests for proposal/quotes, bids, and contract negotiations with suppliers. Provide continuous communication, detailed instruction, and follow-up to support the business team through vendor selection and onboarding

Facilitation of contracting activities, including drafting language, negotiating terms, redlining terms, and finalizing contract language. Oversee and disposition contracts which are up for renewals

Ensure successful migration of managed services work to Suppliers, using the Newrez IDEAS Transition Framework

Assist in leading supplier performance review meetings, oversight of supplier contract compliance and the overall performance of service obligations

Ensure timely and complete vendor governance/oversight activities and reporting

Act as an escalation path for Newrez Business Units and supplier partners

Partner with Newrez Business Units and Suppliers partners on corrective action/remediation efforts, and facilitation of service level credits where applicable

Access Management oversight

Data validation and report development to include the preparation and distribution of daily, weekly and monthly reports

Participation in the integration, management and oversight of department’s Vendor Management System (VMS)

Assist with audit/testing of Newrez suppliers

Deliver prompt, positive communication and service to both our internal and external partners, with a strong focus on customer experience

Other duties as assigned

Qualification

Vendor ManagementContract NegotiationSupplier Performance ReviewPMP CertificationMortgage Industry ExperienceVendor Management SystemsAnalytical SkillsMicrosoft Office SkillsCommunication SkillsInterpersonal SkillsProject Management

Required

High School Diploma, or equivalent

3-5 years of proven experience successfully managing third party Vendor relationships, preferably outsourcing and/or contingent workforce engagements

Strong verbal communication skills; strong writing and composition abilities

Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization

Strong consultative and collaborative work style

High learning agility with the ability to learn and integrate business variables and learn new systems and platforms

Strong analytical skills & problem-solving abilities; solid decision-making abilities coupled with sound judgment

Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment

Strong project management capability

Self-directed and comfortable working with ambiguity and uncertainty

High degree of professional maturity, integrity, ability to maintain confidential data and information

High degree of business and financial acumen; strong technical aptitude

Strong Microsoft Office skills

Preferred

Bachelor's degree

Mortgage Industry experience

Experience with IT-related concepts

PMP Certification

Understanding of Third Party/Vendor regulatory requirements as they relate to non-bank Servicers and Originators

Vendor Management Systems experience

Benefits

Medical, dental, and vision insurance

Health Savings Account with employer contribution

401(k) Retirement plan with employer match

Paid Maternity Leave/Parental Bonding Leave

Pet insurance

Adoption Assistance

Tuition reimbursement

Employee Loan Program

The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions