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Skilled Wound Care · 1 day ago

IT Support Specialist

Los Angeles, CA

Full-time

Onsite

Entry Level

$25/hr - $30/hr

1+ years exp

Skilled Wound Care is seeking a hands-on IT Support Specialist to provide daily, in-person IT support for their staff. The role involves troubleshooting hardware and software issues, setting up devices for new hires, and maintaining an organized technical environment.

Health Care

Growth Opportunities

No H1B

Responsibilities

Provide on-site technical support to staff for hardware, software, and network-related issues

Troubleshoot and resolve problems with laptops, desktops, scanners, printers, iPhones, iPads, and other peripherals

Support multiple operating systems: macOS, Windows, Linux, iOS, and Android

Respond to support requests in a timely, professional manner and document issues and resolutions

Set up and configure devices for new hires (computers, monitors, mobile devices, peripherals)

Install and configure required software, security tools, and profiles

Ensure new employees are fully operational on day one with appropriate access and credentials

Diagnose and perform basic to intermediate repairs on non-working assets (laptops, desktops, mobile devices, printers, scanners, etc.)

Coordinate with vendors or external repair services when needed

Perform regular maintenance, updates, and optimizations to keep systems running efficiently

Keep all office technical assets, workstations, and cabling clean, neat, and well-organized at all times

Maintain and improve cable management in workstations, conference rooms, and networking areas

Ensure shared spaces (conference rooms, hot desks, etc.) are always ready for use from a technical perspective

Track and manage IT inventory using our MDM and asset tracking platforms

Enroll, configure, and manage devices via MDM (e.g., Hexnode, Apple Business Manager, Threatdown or similar tools)

Maintain accurate, up-to-date records of assigned devices, spare equipment, and retired assets

Assist in planning hardware refreshes and ensuring sufficient stock of critical components and accessories

Apply a working understanding of networking concepts (LAN/Wi-Fi fundamentals, IP addressing, basic troubleshooting)

Assist with basic network troubleshooting (connectivity, printers, Wi-Fi issues)

Implement and follow security best practices for endpoints and user accounts

Support deployment and maintenance of security tools (EDR/antivirus, device encryption, OS patching, etc.)

Qualification

IT support experienceOperating systems knowledgeNetworking conceptsMDM platforms experienceSecurity best practicesCommunication skillsOrganizational skills

Required

1–3 years of experience in a similar IT support / helpdesk role or a degree in Computer Science, Information Technology, or related field

Strong knowledge of computer hardware and peripherals

Strong knowledge of operating systems: macOS, Windows, Linux, iOS, and Android

Deep understanding of computers and mobile devices (configuration, troubleshooting, performance tuning)

Working understanding of basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi, routers/switches basics)

Familiarity with security best practices and endpoint security tools

Strong organizational skills, with attention to detail and cleanliness in workspace and cabling

Excellent communication and customer service skills; ability to support users with varying technical skill levels

Ability and willingness to work on-site in our Playa Vista office 5 days per week

Must be authorized to work in the US

Must be able to lift up to 40 pounds

Must be able to work on your feet for extended periods

Preferred

Experience with one or more of the following (or similar platforms): Hexnode (MDM), Apple Business Manager, Threatdown or similar endpoint security platforms, Other MDM or asset tracking tools

Experience in a fast-paced office environment supporting multiple departments