Safelite · 23 hours ago
Sr Systems Analyst
Columbus, OH
Full-time
Onsite
Mid, Senior Level
4+ years expSafelite is known as an auto glass company, but they emphasize creating a fulfilling career and work-life balance for their employees. The Sr. Systems Analyst will collaborate with the Product Manager and technical teams to break down projects, write requirements, and assist with technical design to meet business objectives.
Automotive
Responsibilities
Write requirements, including epics and user stories, based on Product Manager direction and technical knowledge; including business rules, acceptance criteria, data and infosec requirements, non-functional requirements, accessibility, and integration requirements
Collaborate with Product Manager to understand upcoming work for the product/applications, including business objectives, goals, client requests, user needs, etc
Collaborate with Tech Lead and technical team to understand product/application design, components, integrations, tech debt, etc; understand the technical design of the application, upstream/downstream systems and contracts (payloads and methods), data required and produced by the application and data required to validate a change
Lead story estimation with the technical team, sharing requirements, and answering questions; lead “Three Amigo” discussions for user stories with Developer and Tester before the work is started
Manage and maintain the product backlog (in Jira or similar tool)
Represent the product/application to others as SME to answer questions and collaborate on projects, including IT leadership, business stakeholders, Product and UX teams, and upstream/downstream technology teams
Investigate production incidents and pre-production issues by querying databases, reviewing log files, inspect JSON/XML messages, etc
Create reports and dashboards using system data and other data sources
Create and maintain product/application documentation, such as as-is and to-be process models, system context diagram, production support materials, onboarding, and help guides in Confluence (and other tools)
Vendor communication, collaboration, and coordination
Analyze document current state system configurations and configure SaaS products or Safelite applications
Effectively communicates status and expectation changes without prompting; communicates accurately about technical aspects of their work; communicates with stakeholders about expectations to avoid surprises
Understand and evaluate requirements, their purpose, and impact to the business; understands key business stakeholders and their motivations as it affects their team’s application
Understand their team’s product and technology roadmaps and can articulate their team’s top priorities
Understands their team’s upstream and downstream dependencies for production support and project dependencies
Backup for the Scrum Master, lead and facilitate daily standups, sprint planning, etc.; regularly observes team practices and processes to suggest improvements
Actively participates in team meetings, including daily standups, sprint planning, sprint review, backlog grooming, demos, and retros
Regularly influences within team and can help guide toward a decision
Production release validation activities
Performs other duties as assigned
Complies with all policies and standards
Qualification
Required
Bachelor's Degree Computer Science or equivalent experience
4-6 years Relevant experience
Experience with software development, life-cycle and implementation methodologies
Experience working in teams that follow agile methodology, Scrum, Kanban, Scrum-Ban
Experience with Jira and Confluence, or similar tool
Experience creating as-is and to-be process models
Experience writing detailed requirements for Software Engineers and Testers
Experience explaining complex technology concepts/decisions to both technical and non-technical audiences
Experience analyzing and document current state system configurations
Experience using SQL and other tools to query databases
Experience with Postman or equivalent tool to review JSON/XML payloads
Experience querying and analyzing log files and utilizing application telemetry/monitoring tools
Strong verbal communication and technical writing skills (High proficiency)
Capability to collaborate with cross functional teams (High proficiency)
Self-led and able to seek out answers to questions by leveraging relationships and documentation; ability to ask questions to gather information and clarify requirements (High proficiency)
Knowledge to identify opportunities for change and the ability to convey the need for change (High proficiency)
Ability to handle ambiguous requirements and can conform to shifting priorities, demands and timelines (High proficiency)
Organized, ability to break down complex projects (epics) into smaller, incremental, INVEST deliverables (user stories) (High proficiency)
Self-paced, and works at appropriate speed to support their team (High proficiency)
Ability to deliver consistent high-quality results while working in a dynamic and fast-paced environment (High proficiency)
Strategic attitude with an aptitude to condense complex concepts (High proficiency)
Understanding of system context diagrams and conceptual architecture diagrams (High proficiency)
Understanding of GitHub and other development tooling (Medium proficiency)
Awareness of development languages, such as JavaScript (Low proficiency)
Preferred
Experience configuring SaaS or custom applications
Experience with ServiceNow for Incident, Change, and Request
Company
Safelite
We’re the auto glass experts. Since 1947, we’ve helped people get back to driving safely.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Anne Ritchey
Senior Vice President, Chief Technology Officer
Doug Herron
Chief Financial Officer
Recent News
2025-09-15
2025-07-28
Seattle TechFlash
2025-04-12
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