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Self Regional Healthcare · 1 day ago

Service Desk Analyst

Greenwood, SC

Full-time

Onsite

Entry Level

1+ years exp

Self Regional Healthcare is a multi-facility healthcare organization seeking an IT Service Desk Analyst to provide front-line technical support. The Analyst will monitor IT systems, respond to service desk inquiries, and resolve hardware and software issues while ensuring high-quality support to internal staff and external patients.

Health CareMedicalNon Profit

H1B Sponsor Likely

Responsibilities

Respond promptly to incoming IT service desk calls, emails, and ticket submissions from hospital staff, ambulatory clinics, and patients

Provide first-level support for a wide range of technologies including desktops, laptops, printers, mobile devices, software applications, and clinical systems

Assist patients with MyChart-related inquiries such as login issues, account setup, password resets, and general navigation

Monitor system consoles and alerts for network or system errors; escalate critical issues to appropriate technical teams as needed

Coordinate and document troubleshooting steps for recurring issues; contribute to knowledge base articles and service documentation

Use judgment and initiative to assess the complexity of issues and determine appropriate resolution steps or escalation paths

Collaborate with other IT team members to ensure timely and effective resolution of incidents and service requests

Inform IT leadership of significant incidents, patterns of concern, or service-impacting events

Maintain detailed and accurate documentation of support activities in the ticketing system

Support onboarding of new users by configuring accounts, devices, and access according to role-based requirements

Perform other related duties as assigned by the Service Desk Supervisor or Director of IT

Qualification

Technical troubleshootingEHR systems (Epic)Customer serviceService desk experienceCommunication skillsMultitaskingOrganizational skills

Required

1–2 years of experience in a technical support or service desk role, preferably in a healthcare environment

Excellent verbal and written communication skills, especially when interacting with non-technical users or patients

Demonstrated ability to troubleshoot hardware, software, and network-related issues

Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment

Customer-focused mindset with a commitment to providing responsive, respectful, and solution-oriented support

Preferred

Associate's degree in information technology or a related field preferred; equivalent work experience will be considered

Familiarity with EHR systems (e.g., Epic) and patient portals (e.g., MyChart) strongly preferred

Company

Self Regional Healthcare

Self Regional Healthcare is an independent not-for-profit, regional referral hospital

Founded in 1951

Greenwood, South Carolina, USA

1001-5000 employees

http://www.selfregional.org

H1B Sponsorship

Self Regional Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (5)

2024 (3)

2023 (3)

2022 (1)

2021 (1)

2020 (4)