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Firegang Dental Marketing · 1 day ago

Senior Client Success Manager

United States

Full-time

Remote

Mid, Senior Level

$60K/yr - $70K/yr

4+ years exp

Firegang Dental Marketing is a digital marketing company headquartered in Spokane, Washington that has been in business for over 10 years. They are seeking a Senior Client Success Manager who will work directly with dentists to develop websites and digital marketing strategies, acting as a partner to clients and collaborating with internal teams to build effective marketing campaigns.

AdvertisingDigital MarketingSEOWeb Design

Responsibilities

Manage a portfolio of clients with varying levels of service depending on package level; be their primary point of contact for site issues, campaign changes and reporting, developing close client relationships

Act as a liaison between your client and the company. Relay clients’ goals to the team and campaign performance to the client in order to develop a strong consultative relationship

Manage onboarding new clients, set expectations, and set clients up for long term success with Firegang

Analyze performance reports from Google Analytics, Adwords, Facebook, Bing, etc., and interpret this data to clients in a way they will understand. Monitor results and present feedback to the client

Train clients on how to optimize their online reputation and phone call conversion rates, and provide other educational items that will help their practice succeed

Answer client emails, phone calls, and other communications in a timely manner

Qualification

Account ManagementDental ExperienceDigital MarketingGoogle AdWordsGoogle AnalyticsData DrivenProblem SolverCommunicationTeam Oriented

Required

At least 4 year of relevant Account Management experience required

Dental Experience required

Digital Marketing required

Excellent written and verbal communication skills

Data driven and enjoy helping clients succeed

Team oriented and a problem solver

Enjoy professional conversations with clients and co-workers

Preferred

Experience with Google AdWords, Google Analytics, and/or any other online marketing solutions and you enjoy digging into data to address problems and identify solutions