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Marriott International · 1 day ago

Sales Manager 2 Extended Hours Multi Hotel Sales, EST

United States

Full-time

Remote

Entry, Mid Level

$30.29/hr - $39.42/hr

2+ years exp

Marriott International is the world’s largest hotel company, and they are seeking a Sales Manager to handle customer inquiries and lead requests for groups. The role involves aligning customer preferences with brand needs, maximizing revenues, and ensuring service excellence throughout the customer experience.

LeisureTourismTravel

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Handles customer inquiries and leads requests for groups (e.g., Full Service and MSB, 10-99 peak room nights)

Responds in a timely manner to incoming group/catering opportunities that are within predefined Group Sales parameters

Refers opportunities to appropriate sales associate if business is outside these parameters

Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty

Verifies that business is turned over properly and in a timely fashion for quality service delivery

Maintains customer loyalty by delivering service excellence throughout each customer experience

Demonstrates excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning

Works collaboratively with other sales channels (e.g., Area Sales, on-property resources) to verify sales efforts are coordinated, complementary, and not duplicative

Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand) and how to sell against them

Verifies that business booked is within hotel parameters

Closes the best opportunities for each property based on market conditions and individual property needs

Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)

Transfers accurate, complete, and timely information to property in accordance with brand standards

Understands and actively utilizes company marketing initiative/incentives to close on business

Implements process improvements and best practices

Effectively leverages other Group Sales resources and administrative/support staff to achieve personal and team related revenue goals

Processes business correspondence and creates contracts and other related booking documentation as required

Performs other duties, as assigned, to meet business needs

Established coordinated sales efforts that are complementary and not duplicative

Drives customer loyalty through excellent customer service throughout the sales process

Serves the customer by understanding their needs and recommending appropriate features and services that best meet their needs

Builds and strengthens relationships with existing and new customers to enable future bookings

Builds and maintains strong working relationships with key internal and external stakeholders

Establishes clear expectations for customers and properties throughout the sales process

Effectively resolve guest issues that arise as a result of the sales process

Brings issues to the attention of Property and Group Sales leadership teams as appropriate

Qualification

Group Sales ExperienceSelling SkillsProperty Operations KnowledgeFoodBeverage KnowledgeHospitality Management DegreeTeam-based Selling ExperienceCommunication Skills

Required

High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required

Must be available to work Extended Hours beginning at 5:00AM EST and a weekend shift

Preferred

2 years experience selling group business, either at a property or in a sales office

Knowledge of property operations, Food and Beverage (F&B)

Knowledge of the group sales process for all brands and how to close a sale

Team-based selling experience

Hospitality Management Degree

Benefits

401(k) plan

Stock purchase plan

Discounts at Marriott properties

Commuter benefits

Employee assistance plan

Childcare discounts

Coverage for medical

Dental

Vision

Health care flexible spending account

Dependent care flexible spending account

Life insurance

Disability insurance

Accident insurance

Adoption expense reimbursements

Paid parental leave

Educational assistance

Paid sick leave

PTO balance for every hour worked

Eligible to receive a minimum of 7 holidays annually

Company

Marriott International

Glassdoor4.0

Marriott International, Inc.

Founded in 1927

Bethesda, Maryland, USA

10001+ employees

http://travel-brilliantly.marriott.com

H1B Sponsorship

Marriott International has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (101)

2024 (84)

2023 (97)

2022 (77)

2021 (37)

2020 (58)