Thompson Hotels · 2 days ago
Assistant Front Office Manager
New York, NY
Full-time
Onsite
Entry, Mid Level
$62K/yr - $80K/yr
1+ years expThompson Hotels is committed to providing exceptional hospitality and meaningful experiences to guests. The Assistant Front Office Manager will oversee front office staff and guest services while ensuring hotel standards are met and maintained daily.
Hospitality
Responsibilities
Oversee front office staff, cash control for agents, staffing needs, and guest services
Training, staff development and scheduling
Ensure hotels standards and expectations are accomplished on a daily basis
Greet and escort VIP’s and ensure that the staff is aware of the VIP guest requirements
Supervise Guest Services, Front Office, Bell Staff, Door Staff, Mail Desk and Package Room staff
Oversee lobby, upholding guest service standards from the point of entry to guest room
Motivate team to carefully problem solve, empathize with customer needs, and develop new skills
Coordinate Front Office activities with Guest Relations and other departments
Effectively communicate information between shifts including special requests
Interact with Housekeeping, Engineering, and Sales, regarding day-to-day room inventory needs
Control daily rooms availability, special events, and general information
Develop and implements “plan of action” for day-to-day operations
Supervise check-in and check-out
Support Supervisors with daily group activity
Monitor and implement operating procedures
Responsible for maintaining department standards
Ensure that staff members follow set procedures and standards
Ability to train and monitor performance of staff
Ability to hire, train, develop, and motivate employees
Troubleshoot in a diplomatic manner
Prioritize guest issues
Maintain enthusiastic and warm attitude in all circumstances
Stand and walk for long period of time
Qualification
Required
A true desire to satisfy the needs of others in a fast-paced environment
Refined verbal and written communication skills
Ability to work a flexible schedule
Ensure hotels standards and expectations are accomplished on a daily basis
Greet and escorts VIP's and ensures that the staff is aware of the VIP guest requirements
Supervise Guest Services, Front Office, Bell Staff, Door Staff, Mail Desk and Package Room staff
Oversee lobby, upholding guest service standards from the point of entry to guest room
Motivate team to carefully problem solve, empathize with customer needs, and develop new skills
Coordinate Front Office activities with Guest Relations and other departments
Effectively communicate information between shifts including special requests
Interact with Housekeeping, Engineering, and Sales, regarding day-to-day room inventory needs
Control daily rooms availability, special events, and general information
Develop and implements “plan of action” for day-to-day operations
Supervise check-in and check-out
Support Supervisors with daily group activity
Monitor and implement operating procedures
Responsible for maintaining department standards
Ensure that staff members follow set procedures and standards
Ability to train and monitor performance of staff
Ability to hire, train, develop, and motivate employees
Troubleshoot in a diplomatic manner
Prioritize guest issues
Maintain enthusiastic and warm attitude in all circumstances
Stand and walk for long period of time
1 year management experience in: Front Office, Housekeeping, Reservations or a satisfactory combination of education and experience that provides for the skills necessary for this position
Preferred
Minimum of one-year previous front office supervisory experience preferred
Degree in Hotel Management
Company
Thompson Hotels
A True Original Welcome to the new Golden Age — where we celebrate what lasts and what moves the world forward.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase