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INDOCHINO · 2 days ago

Showroom Team Lead

Scottsdale, AZ

Full-time

Onsite

Entry Level

$20/hr - $23/hr

1+ years exp

INDOCHINO is a retail company seeking a Showroom Team Lead to support day-to-day operations and deliver exceptional customer experiences. The role involves driving sales, ensuring operational excellence, and developing team members while maintaining high standards of customer service and satisfaction.

ApparelE-CommerceFashionRetail

Responsibilities

Drive sales by leading the team to meet and exceed daily revenue and metric-based goals

Support the execution of showroom key performance metrics, including sales targets, conversion rates, UPT, and average order value (AOV)

Assist in managing customer appointments and walk-in traffic to maximize sales opportunities

Hold team members accountable for achieving personal and team-based KPIs

Provide guidance and coaching to team members in the moment to enhance performance and customer interactions

Actively contribute to building relationships with high-value clients and ensure their needs are met with the highest level of service

Assist with daily operational tasks, including floor management, staff scheduling, and ensuring smooth workflow

Serve as the acting leader on the sales floor during the absence of the Showroom Manager

Maintain a seamless customer experience by ensuring operational tasks are completed efficiently and effectively

Solve customer issues with professionalism and a solution-oriented mindset

Bring forward feedback and ideas to improve showroom operations and merchandise presentation

Oversee opening and closing procedures, ensuring the showroom is prepared for daily operations and secured at the end of the day

Perform routine checks to ensure all operational and safety standards are met during opening and closing

Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort

Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner

Oversee the fitting process by holding the team accountable for quality and efficiency

Collaborate with tailors and alteration specialists to communicate customer requirements effectively

Educate customers on the fitting process and set clear expectations for alterations and delivery timelines

Maintain a high level of attention to detail during fittings to uphold the brand’s quality standards

Support the onboarding and training of new Style Guides, ensuring they understand key processes, metrics, and customer service standards

Mentor and guide team members to ensure consistent delivery of exceptional customer experiences

Foster a positive, collaborative team environment that aligns with company values

Provide ongoing feedback and encouragement to team members, promoting growth and accountability

Lead by example in delivering a seamless and unforgettable customer experience

Ensure all customer appointments and interactions reflect the brand’s commitment to exceptional service

Manage escalated customer concerns with tact, urgency, and a focus on delivering positive outcomes

Uphold and model Indochino’s customer experience standards both online and offline

Identify and act on opportunities to improve showroom performance and customer satisfaction

Contribute innovative ideas to enhance the showroom’s operations, sales strategies, and team engagement

Act as a subject matter expert on fit, product knowledge, and customer experience

Qualification

Retail experienceSales leadershipCustomer serviceMenswear knowledgeIOS proficiencyMS Office proficiencySolution-oriented mindsetInterpersonal skillsCommunication skillsMentorship skills