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GRIDSIGHT · 1 day ago

Customer Solution Engineer

United States

Full-time

Remote

Mid Level

Gridsight is a rapidly growing Grid/CleanTech startup on a mission to accelerate global electrification and decarbonization. As a Customer Solution Engineer, you will blend solution delivery and customer experience, ensuring maximum value is delivered to utility customers through the Gridsight platform.

Cloud ManagementConsulting

Responsibilities

Manage the delivery of the Gridsight platform, working closely with US customers to identify, acquire and validate required data sources

Coordinate internal platform setup activities with Gridsight data engineers, including establishing data pipelines and ensuring successful ingestion of customer data

Ensure timely delivery of the platform, meeting defined milestones and performance standards

Conduct thorough quality assurance checks and troubleshoot potential issues to maintain platform quality and performance

Establish and manage the scheduling and maintenance of ongoing data transfers (e.g. regular data transfers), ensuring the platform remains current and aligned with customer refresh requirements

Manage ongoing customer engagement and support, including coordinating ongoing operational meetings, engagement and platform access

Monitor platform performance, triage issues, and collaborate with data engineering teams to resolve technical challenges quickly and effectively

Partner with Gridsight subject matter experts to promote the adoption of the platform across customer organizations including through the identification, scoping and delivery of strategic additional services where required

Identify and act on opportunities to collaborate with Gridsight product and engineering teams to achieve customer requirements through ad-hoc support, refinement of existing features and development of new functionalities

Support the rollout of product enhancements and data integrations to enable high-impact use cases and maximize platform value

Ensure the platform remains reliable, responsive, and aligned with evolving customer needs

Serve as a trusted partner to customers by cultivating strong, collaborative relationships and maintaining open, consistent communication

Develop a deep understanding of customer goals, operational challenges, and priorities to support successful project execution

Set and align expectations with both customers and internal teams; proactively identify risks, surfacing blockers, and implement mitigation strategies

Manage timelines and deliverables to ensure high-quality, on-time outcomes

Communicate technical platform issues, resolutions, and timelines clearly to ensure transparency and alignment with customer expectations

Qualification

Data analysis toolsElectrical power systemsProject managementCustomer relationship managementProblem-solvingCommunication skillsPresentation skillsSelf-starter mentality

Required

Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field

Experience in a technical role solving complex problems (i.e., software engineer, electrical engineer, data engineer, integration specialist/consultant)

Proven experience with data analysis tools and techniques (SQL, Excel, data visualization tools)

Strong problem-solving skills and a methodical approach to troubleshooting technical issues

Knowledge and experience with electrical power systems is advantageous

Details-orientated project management skills, with a track record of coordinating cross-functional teams and ensuring on-time, high-quality deliverables

Exceptional communication and presentation skills, capable of interfacing with both technical and non-technical stakeholders to maintain trust and manage expectations

Customer-focused mindset with the ability to build and maintain strong client relationships

Proven problem-solving abilities and a self-starter mentality, comfortable working in a fast-paced startup environment