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The University of Texas at Austin · 2 days ago

Senior Administrative Associate, Texas McCombs

Austin, TX

Full-time

Onsite

Mid, Senior Level

$50K/yr - $50K/yr

3+ years exp

The University of Texas at Austin is a leading institution known for its innovative approach in education. They are seeking a Senior Administrative Associate to provide front-line support for MBA Admissions, Financial Aid, and the MBA Program Office, managing communications, application processing, and event support while ensuring exceptional customer service.

Corporate TrainingEducationHigher EducationUniversities

No H1B

Responsibilities

Perform receptionist functions at a busy receptionist desk

Provide exceptional customer service to students, faculty, staff, and outside constituents. Responsible for opening and closing the MBA Program Office each day

Assist in onboarding all new staff with nametags, business cards, and items that are MBA Program Office specific

Maintain reception area ensuring the area presents a professional appearance

Ensure that all MBA printed materials are up-to-date and well stocked. Open, sort, and distribute mail for the office; keep the copy room clean and manage office supply inventory ordering as needed

Move and lift shipping boxes coming in and out of the MBA Program Office

Mange staff location changes, move and create door name plates, and keep the McCombs Dean’s Office up to date on office locates for all staff

Work collaboratively as a member of the Facilities/Operation Team

Manage, review, and approve reservations for all MBA Program Office conference rooms in the Momentus Reservation system

Act as back up approval for Rowling Hall reservations in Momentus

Assist the McCombs Financial Aid team with communications via phone, email, and in-person meetings with graduate business students

Interface with all programs to help meet deadlines for tuition, triage financial aid traffic during peak times, and help with student support as needed

Assist with Financial Aid Communications to students to ensure timeliness of tuition payments, FAFSA renewal, and other standard communications

Present financial aid information and counsel prospective students as needed

Serve as the MBA admissions front line for all phone and email inquiries

Assist callers and individuals who email with their admissions-related questions about requirements and application issues

Manage the MBA email inboxes daily, responding to cases and assigning to other team members when appropriate

Assist walk-in prospective students to the MBA Program Office and meet with them; give them a tour of the building when appropriate

Serve as a backup event host for admissions events and assist with larger event check-ins

Contact in-person event registrants prior to events to provide details and confirm attendance. Schedule one-on-one chats with prospective students and admissions staff as needed

Assist with application processing, which involves managing applicant issues related to Kira or ReVera and extending deadlines when needed

Additionally, the role requires communicating with incomplete MBA applicants via email and text to inform them of any missing items, supporting the MBA admissions team by assisting with admitted student communication, including making calls to admitted students, and maintaining the admissions-related student communities on Salesforce and Microsoft Teams

Qualification

Event planningCustomer serviceApplication processingWritten communicationInterpersonal skillsDetail orientedLogistics coordinationMomentus Reservation systemTeamworkOrganizational skillsIndependent work