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Western National Insurance · 1 day ago

Claims Representative- Auto Physical Damage

Edina,MN,US

Full-time

Hybrid

Mid Level

$59K/yr - $81K/yr

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs. They are seeking a Claims Representative to join their Auto Physical Damage team, responsible for investigating, evaluating, negotiating, and resolving multi-line insurance claims.

Auto InsuranceCommercial InsuranceInsurance

Growth Opportunities

Responsibilities

Handles high volume, low-to-moderate complexity claims within settlement authority

Ensures customer service excellence

Investigates and reviews policy forms, facts, and documents that are related to claims to make appropriate decisions on claims resolutions

Establishes and reviews proper reserves for each claim based upon thorough investigation, evaluation, and experience while maintaining appropriate reports to ensure the current status of claims is clearly documented at all times

Provides direction to outside resources

Performs duties and activities covered by specific instructions, standard practices, and established procedures that generally require some interpretation

Gathers input and makes recommendations to solve problems of moderate complexity

Deals with moderately complex problems that must be broken down into manageable pieces

Sees relationships between problem components and prioritizes them

Utilizes knowledge, experience, and available resources to find solutions

Participates in development of improvements and helps implement changes

Maintains regular contact with customers (e.g., policyholders, claimants, agents) as well as regular contact with employees across the organization and outside vendors

Travels for field work as required

Performs special projects and other duties as assigned

Qualification

Claims experienceIndustry practices knowledgeAnalytical skillsNegotiation skillsCommunication skillsAICAINS certificationCore systems proficiencyTime managementProblem-solving

Required

Understanding of industry practices, standards, and claim concepts

Prior claims experience

Ability to multitask and solve problems

Proficient oral and written communication skills

Strong negotiation and relationship-building skills

Analytical with ability to exercise sound business judgment

Good time management skills

Bachelor's degree or equivalent related experience

Preferred

Working toward AIC or AINS certification is preferred

Proficient use of various core systems, office and computer equipment, and software packages

Benefits

Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!

Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)

401(k) Plan (plus company match)

Wellbeing Program, including onsite fitness studio

Paid Time Off – including holiday, vacation, and volunteer

100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)

Paid parental leave

Bonus opportunities