Apex Systems · 3 days ago
Network Operations Analyst
Cincinnati, OH
Full-time
Onsite
Entry, Mid Level
$33/hr - $35/hrApex Systems is a world-class IT services company that serves thousands of clients across the globe. They are seeking a Network Operations Analyst who will be responsible for triaging, diagnosing, and remediating the organization's network systems and services, ensuring the stability and security of WAN, LAN, and customer-facing Wi-Fi infrastructure.
Human ResourcesInformation TechnologyRecruiting
Responsibilities
Leverage experience and knowledge of WAN, LAN, and WLAN infrastructure to triage, diagnose, and remediate wireless infrastructure incidents
Serve as a technical subject matter expert on customer-facing network environments and operations
Utilize knowledge of wide area network routing protocols and devices and local area network switching protocols and devices to triage, diagnose, and remediate WAN and LAN network alerts to ensure availability and meet service level agreements
Provide first-level and second-level network operations for all WAN, LAN, and wireless-related incidents; experience with SD-WAN platforms preferred
Triage and remediate VSAT, cellular, wired, and wireless WAN and LAN incidents
Recognize and appropriately escalate high-priority incidents quickly to the proper network level 3 team
Facilitate and assist with critical network incident conference calls
Create and review network device and network system change procedures and documentation
Perform proactive maintenance on network routers, switches, wireless access points, and other network equipment
Support implementation and deployment of new network devices
Experience with applications such as ServiceNow ticketing, WhatUp Gold, and Arista/Aruba networks
Assist with standard network requests to support new site standup and installations
Qualification
Required
Leverage experience and knowledge of WAN, LAN, and WLAN infrastructure to triage, diagnose, and remediate wireless infrastructure incidents
Serve as a technical subject matter expert on customer-facing network environments and operations
Utilize knowledge of wide area network routing protocols and devices and local area network switching protocols and devices to triage, diagnose, and remediate WAN and LAN network alerts to ensure availability and meet service level agreements
Provide first-level and second-level network operations for all WAN, LAN, and wireless-related incidents; experience with SD-WAN platforms preferred
Triage and remediate VSAT, cellular, wired, and wireless WAN and LAN incidents
Recognize and appropriately escalate high-priority incidents quickly to the proper network level 3 team
Facilitate and assist with critical network incident conference calls
Create and review network device and network system change procedures and documentation
Perform proactive maintenance on network routers, switches, wireless access points, and other network equipment
Support implementation and deployment of new network devices
Experience with applications such as ServiceNow ticketing, WhatUp Gold, and Arista/Aruba networks
Assist with standard network requests to support new site standup and installations
Puts the Customer First – Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds expectations, gains trust and respect
Communicates Effectively and Candidly – Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, actively listens
Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish goals
Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes responsibility for own development, role models leadership qualities such as motivation, inspiration, passion, and trust
Coaches and Develops Others – Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback
Leads Change and Innovation – Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers ideas of others, demonstrates good judgment about which ideas will work
Executes with Excellence – Is action-oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, consistently meets or exceeds goals
Provides Clear and Strategic Direction – Plans and organizes well, sets a clear and simple course of action, stays focused on priorities, visualizes and plans for the future, understands the industry and marketplace
Safety Awareness – Identifies and corrects conditions that affect employee safety; upholds safety standards
Preferred
Experience with SD-WAN platforms preferred
Benefits
Medical
Dental
Vision
Life
Disability
Employee stock purchase program
401K program
Health Savings Account on the HDHP plan
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
Corporate discount savings program
Company
Apex Systems
Apex Systems, a division of On Assignment, provides organizations with IT staffing solutions to address gaps in their current workforce.
Founded in 1995
1001-5000 employees
H1B Sponsorship
Apex Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (21)
2023 (35)
2022 (26)
2021 (29)
2020 (38)
Funding
Current Stage
Late StageLeadership Team
Roger Wahman
Chief Technology Officer - SVP
Andrea Schiola
Global Head of Technology Partnerships, SVP, Principal
Recent News
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