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CareFirst BlueCross BlueShield · 1 day ago

Pharmacy Program Manager - (Hybrid)

Baltimore, MD

Full-time

Hybrid

Senior Level, Lead/Staff

$106K/yr - $210K/yr

8+ years exp

CareFirst BlueCross BlueShield is a health insurance provider, and they are seeking a Pharmacy Program Manager to oversee pharmacy initiatives. The role involves managing complex pharmacy programs, coordinating with stakeholders, and driving outcomes related to customer satisfaction and organizational metrics.

Health CareNon ProfitService Industry

No H1B

Responsibilities

Manages complex pharmacy program(s) or strategic initiatives that span organizational boundaries and have a significant legal and/or financial impact to CareFirst Business. Identifies process improvement opportunities and takes action to implement enhancements to maximize outcomes and growth

Coordinates with internal and external stakeholders to launch, maintain, and enhance complex pharmacy program(s). Provides direction and motivation to project teams in a matrixed environment. Drives outcomes by fostering a collaborative culture. Manages relationships with key stakeholders, including management and vendors. Develops and provides formal written and verbal presentations or other communication materials for appropriate management and various committees to support Pharmacy programs and initiatives. Leads innovation solutions to meet pharmacy and corporate goals

Measures, evaluates and reports on Pharmacy program(s) performance related to ROI, customer satisfaction, and other organizational metrics. Effectively forecasts and manages people, process and technology related resources to ensure successful achievement of corporate goals

Guides stakeholders and leadership through key decisions and communicates and coordinates activities internally and across network of partners

Qualification

Process ImprovementData AnalysisProject ManagementMicrosoft ApplicationsStakeholder ManagementCustomer ServiceCommunication SkillsTeam Leadership

Required

Bachelor's Degree in Business Management or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience

8 years project management or program management experience

Ability to synthesize large complex data and analysis into clear, concise, executive level presentations that allow for rapid grasp of business problem or opportunity and understanding of feasible solutions

Effective understanding of how functions integrate within the division and the strategic concept behind the corporate goals

Ability to translate business needs as it relates to technology, systems, and vendor platforms

Ability to identify and shepherd strategic opportunities that have a significant impact on the organization

Ability to establish working relationships and influence/persuade across all levels of leadership including C-Suite

Knowledge and discipline of Process Improvement

Use of Microsoft Applications

Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence

Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging

Must be eligible to work in the U.S. without Sponsorship