Apex Systems · 4 days ago
RTC Engineer
Charlotte, NC
Contract
Hybrid
Senior Level, Lead/Staff
10+ years expApex Systems is a world-class IT services company that serves thousands of clients across the globe. They are seeking a Network / System Engineer II to support the Voice Access and Security Services Engineering team, focusing on collaboration and productivity products and solutions. The role involves managing product lifecycle schedules, creating communication materials for leadership, and providing local software and hardware support for complex configurations.
Human ResourcesInformation TechnologyRecruiting
Responsibilities
Provide program guidance and develop program timelines from an engineering perspective in partnership with the program management office
Develop ROM/SOW quotes for projects, including equipment placement and licensing
Assist in the development of project supporting documentation such as Bill of Materials (BOMs), cost estimates, and equipment placement requests
Directly support business-initiated projects
Communicate program status and open issues with leadership
Provide local software and hardware support for complex integrated configurations including:
Session Border Controller (SBC)
Security Services
E911
SIP and Session Management
LAN/WAN, VoIP, Toll-Free Engineering
Integrations with Avaya, Cisco, and Genesys
Complete SIT testing, document results, and develop/write scripts, MOPs, and low-level designs for implementation and configuration
Qualification
Required
Experience in program communication and program management
Excellent customer service skills including reporting, organization, written and oral communication, and task prioritization
Strong communication skills; proficiency in PowerPoint, Visio, and structured program updates
Highly motivated and self-directed individual
Experience with configuration and support in a complex multi-layered network environment
Ability to participate in cross-functional teams and work effectively in geographically dispersed teams
Experience working under tight deadlines and high-pressure environments
Telecommunications Experience: 10+ years
Networking Experience: 3–5 years in LAN/WAN
Strong knowledge of session border controllers (SBC) and SIP Trunking at a carrier level
Knowledge of SIP, RTP/RTCP, ISDN, H.323, H248, MGCP, codecs
Experience with QoS configurations, jitter analysis, tuning, and bandwidth analysis
Knowledge of LAN/WAN communications, switches, and routers
Extensive knowledge of call flows, system architecture, design principles, and implementation
Excellent troubleshooting and analytical skills
Ability to quickly learn new technologies and procedures and train others
Strong knowledge of Ribbon 7k SBC and SIP/TDM Trunking
BA or BS in Telecommunications, Data Communications, or Computer Science
Benefits
Medical
Dental
Vision
Life
Disability
Other insurance plans
ESPP (employee stock purchase program)
401K program
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
Corporate discount savings program
On-demand training program
Access to certification prep
Library of technical and leadership courses/books/seminars
Certification discounts and other perks to associations that include CompTIA and IIBA
Dedicated customer service team for our Consultants
Certified Career Coach
Company
Apex Systems
Apex Systems, a division of On Assignment, provides organizations with IT staffing solutions to address gaps in their current workforce.
1001-5000 employees
H1B Sponsorship
Apex Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (21)
2023 (35)
2022 (26)
2021 (29)
2020 (38)
Funding
Current Stage
Late StageLeadership Team
Roger Wahman
Chief Technology Officer - SVP
Andrea Schiola
Global Head of Technology Partnerships, SVP, Principal
Recent News
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