Ampa · 22 hours ago
Clinical Success Manager
United States
Full-time
Remote
Senior Level
5+ years expAmpa is a pioneering neurotechnology startup developing brain stimulation technology to help eradicate depression. They are seeking a Clinical Success Manager to serve as a strategic partner to clinical clients, ensuring successful onboarding and sustained operational success of Ampa’s TMS system.
Computer Software
Responsibilities
Own the clients relationships following contract signature, from implementation to go-live, early adoption, to steady state independent usage of the Ampa One system
Support both remote and onsite deployments, tailoring implementation approaches to each client’s needs
Translate clinical workflows into scalable, repeatable implementation processes that support growth
Build and maintain trusted, long-term relationships with clinicians, administrators, and operational leaders
Act as a strategic advisor to clients, balancing empathy with accountability to drive outcomes
Ensure a high-quality, consistent client experience across complex healthcare environments
Manage challenging client dynamics with professionalism, clinical credibility, and composure
Operate with a high degree of autonomy, managing multiple client accounts and competing priorities
Identify risks, gaps, and opportunities early and proactively drive resolution
Partner cross-functionally with clinical, technical, product, and commercial teams to ensure seamless handoffs and alignment
Provide feedback and insights from the field to inform product development, implementation strategy, and process improvements
Act as a connective leader across teams, ensuring clinical realities are reflected in operational and technical decisions
Contribute to the evolution of Ampa’s clinical success model as the company scales
Balance strategic thinking with hands-on execution in a startup or growth-stage environment
Qualification
Required
5+ years in clinical, customer success, implementation, or digital health operations roles
RN or clinical background strongly preferred
Ability to translate clinical knowledge into operational and technology-enabled workflows
Proven success managing senior clinical and administrative stakeholders
Highly polished written and verbal communication; credible with sophisticated clinicians
Comfortable owning outcomes in ambiguous, fast-moving environments
Experience with CRM, project management, or customer success platforms
Willingness to travel regularly to East Coast client sites; remote work when not onsite
Benefits
Meaningful equity as an early leader shaping clinical success.
Company
Ampa
Democratizing access to the next generation of mental & neurological health treatments.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase