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Volunteers of America Los Angeles · 6 days ago

Data Systems Desk Support Coordinator

Los Angeles, CA

Full-time

Onsite

Mid Level

$27.77/hr - $29.24/hr

3+ years exp

Volunteers of America Los Angeles is a non-profit human services organization committed to serving people in need. The Data Systems Desk Support Coordinator provides technical phone support for department customers, manages Data Systems service requests, and offers general office support for the CQI Department.

Non ProfitSocial

Responsibilities

Responds to Data Systems Service Requests via telephone, e-mails, and service tickets

Provides Data Systems Help Desk replies to questions / Service Requests accordingly and for complex issues, triages the call to appropriate Business Systems Analysts for resolution

Provide administrative services including creating accounts and changing passwords, troubleshooting issues, and triaging issues

Communicate via emails, phone, and meeting; to assist users and relay project statuses

Prepare needed documents for Data Systems projects

Maintains Data Systems files and other related documents

Filing and assisting other CQI staff when required

Data Systems Help Desk operation

Maintains Data Systems requests, coordinates with business research analysts, to ensure service needs are met

Maintains Data Systems accounts and password requests. Makes changes to system workflow when needed

Triage for Data Systems, handles incoming Data Systems Service Requests

Coordinates with programs to maintain and update staffing and related programs for Data Systems projects

Coordinates staff training and administrative events

Other duties as required and is subject to change at any time

Qualification

Help Desk SupportData Systems ManagementBilingual (English/Spanish)Office AdministrationCommunication Skills

Required

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

Valid California driver license and access to dependable transportation with adequate insurance

High School Diploma or GED

3 years of office and/or clerical experience; coursework or a formal degree or certification in Business Administration or related discipline can be combined with relevant experience to meet the time requirement