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Apex Systems · 1 day ago

Field Service Technical Support

Orlando, FL

Full-time

Onsite

Mid Level

3+ years exp

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. They are seeking a Field Service Technician responsible for resolving HPE hardware and software infrastructure issues in support of HPE customer’s data centers. The role involves troubleshooting IT infrastructure, providing installation and break/fix support, and performing operational management tasks.

Human ResourcesInformation TechnologyRecruiting

No H1B

Security Clearance Required

Responsibilities

Analyzes, troubleshoots, and resolves issues within IT infrastructure including HPE Enterprise systems, servers, storage, and networking

Understanding of a Data Center IT Operations environment and the knowledge to use software tools to perform day-to-day functions and troubleshooting

Able to perform high volume/low impact tasks in an efficient and knowledgeable manner

Provide installation and or break/fix support including component replacement, hardware troubleshooting, and operating system installation

Able to proficiently perform data center support tasks with little guidance

Demonstrate hands-on practical knowledge of systems and policies

Operational management tasks including, working to resolve escalations, and clearing blocking issues to enable continued delivery of datacenter support activities

Qualification

HPE hardware experienceData Center IT OperationsTroubleshooting skillsMechanical aptitudeCommunication skillsFollow proceduresTeamworkOrganizational skillsInterpersonal skillsDocumentation skills

Required

Ability to obtain and/or maintain a Security clearance is required

2-3 years of hands on hardware experience such as working with Servers, Cables, Racks, memory dims

Must have a basic understanding of Storage theory, Server layout and Network concepts

Must have mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices

Requires good understanding of the general/technical aspects of the job

Must be familiar with using different computer applications and be able to navigate software tools as required by task at hand

Must possess professional written and verbal communication skills

Must be organized and able to document daily activities

Must maintain successful communication and working relationship with management & peers of all levels

Teamwork and interpersonal skills

Must be willing to work outside of standard business hours and weekends

Must be willing to travel for out of state projects

Must be able to lift to 40 lbs

Ability to operate manual and power hand tools

3 – 5 years of technical experience and a Associates Degree or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total)

Must have your own transportation, insurance, and valid drivers license

Must be willing to travel from customer to customer when necessary

Must be able to work overtime if you are in an installation or rack/stack event

Must be able to work weekends with advanced notice due to a customer installation schedule