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Andover State Bank · 23 hours ago

AVP, Branch Manager

Andover, KS

Full-time

Onsite

Mid, Senior Level

7+ years exp

Andover State Bank is looking for an experienced Branch Manager to join our team at our Andover location. The AVP, Branch Manager is responsible for leading all aspects of branch operations, including team supervision, customer service, sales performance, and community engagement.

BankingFinancial ServicesLeasing

Hiring Manager

Abi Griffin

Responsibilities

Lead and manage all branch retail staff including tellers and universal bankers

Oversee hiring, training, scheduling, coaching, and performance management

Develop employees for future roles

Foster a culture of accountability, collaboration, and continuous improvement

Ensure adherence to all bank policies, procedures, and regulatory requirements

Drive deposit and loan growth through proactive client relationship management

Conduct needs-based conversations to identify financial solutions and cross-sell bank products

Set and monitor individual and team sales goals aligned with branch objectives

Manage a portfolio of key deposit customers

Represent the bank at community events and networking opportunities to generate new business

Ensure consistent, high-quality customer experience aligned with the bank's core values

Resolve escalated customer issues and support frontline staff in service excellence

Maintain strong knowledge of all bank products and services to support customer needs

Support universal bankers with consumer loan applications, ensuring compliance with lending policies

Maintain knowledge of loan products, underwriting guidelines, and documentation requirements

Partner with processing teams to ensure timely and accurate loan closings

Oversee teller operations, vault and cash management, daily branch balancing, and running a drawer when needed for coverage

Ensure proper execution of internal controls and audit readiness

Monitor and improve operational efficiency and accuracy across all functions

Provide training and guidance on regulatory compliance to branch staff

Identify and escalate compliance issues promptly

Mentor and train staff on account opening, lending and customer service best practices

Conduct quality control reviews and provide coaching for continuous improvement

Support onboarding of new employees and ongoing professional development

Hold regular one-to-one meetings with retail staff and complete quarterly and annual reviews

Actively participate in community boards, events, and volunteer initiatives

Promote the bank's presence and reputation in the local market

Qualification

Retail banking managementConsumer lendingSales experienceBanking regulations knowledgeMicrosoft 365 proficiencyLeadership skillsCommunication skillsInterpersonal skills