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Delta Air Lines · 1 day ago

Specialist, Workers' Compensation

Atlanta, GA

Full-time

Onsite

Mid Level

3+ years exp

Delta Air Lines is seeking a Specialist for their Workers' Compensation program to manage day-to-day administration and ensure compliance with laws and regulations. The role involves oversight of claims management, providing guidance on workers' compensation policies, and identifying areas for process improvement within the program.

Air TransportationArtificial Intelligence (AI)TransportationTravel

Growth Opportunities

No H1B

Responsibilities

Manage the day-to-day administration of the workers' compensation programs

Responsible for the oversight of claims management and communication with employees, managers, attorneys, and Third-Party Administrator (TPA)

Serve as workers' compensation professional subject matter expert for assigned jurisdictions to support all divisions, departments and business partners across Delta

Proactively provide guidance and ongoing education to internal and external customers on Delta Air Lines and/or State-specific workers' compensation policies and procedures

Assist in the education of internal business partners of the importance of early claim reporting, early return to work programs and other appropriate cost containment measures that will provide positive outcomes for all parties involved

Identify trends in service concerns, recommend the appropriate course of action for improvement and development of vendor performance standards and adherence to contractual requirements

Ensure that claims handling is conducted in compliance with applicable state regulations, work comp laws, corporate policies and other legal requirements

Work closely with TPA and Delta HR to identify, de-escalate and document current or potential escalation situations, reaching out to employees when issues arise in order to provide high levels of customer service and employee advocacy

Help to identify areas of opportunity in the highly integrated workers' compensation programs and work with management and operations to streamline processes

Primary contact for Delta, TPA, Defense Counsel; responsible for monitoring claims handling for quality purposes and monitoring/participating in litigation processes with a goal of bringing litigated files to claims resolution

Qualification

Workers' compensation managementClaims management systemsData analysisSAPCommunication skillsProblem-solvingTime managementAttention to detailProject managementAdaptability

Required

3 to 5 years of workers' compensation claims management and/or TPA vendor oversight experience with a large employer-based company

Ability to meet deadlines and work under pressure with minimal supervision and respond quickly to high priority requests

Experience in Access, Excel, MS Office suite of products, and SAP

Ability to use Insurance Carrier/TPA data and claims management systems to analyze claim data

Understanding of technical claims procedures, medical protocols and Insurance Industry Best Practices

Ability to practice good judgment in interpreting medical facts presented by a physician and applying these facts while reviewing workers compensation files

Excellent critical, logical-thinking, analytical, and research skills

Must demonstrate clear, concise, and effective oral and written communication skills. Convey moderately complex information (claim decisions, outcomes, etc.) to all appropriate parties, while maintaining a professional demeanor in all situations

Ability to anticipate and identify problems and suggest opportunities/solutions

Must possess the ability to effectively interact with a variety of individuals within the company, clients, carriers, and third-party vendor organizations

Must be versatile, resilient, responsive to change, and adapt to unexpected demands based on business needs

Should possess an overall knowledge of company policies and procedures

Good time management, multi-tasking, project management and organizational skills with great attention to detail

Must be able to travel 30%-40%, when required

Consistently prioritizes safety and security of self, others, and personal data

Embraces diverse people, thinking, and styles

Is at least 18 years of age and has authorization to work in the United States

Preferred

Bachelor's degree in business, Risk Management, Human Resources Management, BSN, Vocational Rehabilitation, or closely related field

Experience in aviation is a plus

Prior work comp experience within MN, MI, NY, CA, WA and OH jurisdictions is a plus

Benefits

Competitive salary, industry-leading proﬁt sharing program, and performance incentives

401(k) with generous company contributions up to 9%

New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)

In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period

10 paid holidays per calendar year

Birthing parents are eligible for 12-weeks of paid maternity/parental leave

Non-birthing parents are eligible for 2-weeks of paid parental leave

Comprehensive health beneﬁts including medical, dental, vision, short/long term disability and life insurance beneﬁts

Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

Domestic and International space-available flight privileges for employees and eligible family members

Career development programs to achieve your long-term career goals

World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

Recognition rewards and awards through the platform Unstoppable Together

Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare