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BoardRoom magazine · 3 days ago

General Manager/Chief Operating Officer Belfair Poa Community and Country Club

Bluffton, SC

Full-time

Onsite

Director/Executive

10+ years exp

Belfair POA, Community and Country Club is a prestigious private golf community in South Carolina, seeking a General Manager/Chief Operating Officer to lead its operations. The GM/COO will be responsible for overseeing member and guest experiences, financial performance, and team engagement while maintaining the club's tradition of excellence.

Publishing

Responsibilities

Serve as the chief steward of Belfair’s mission, culture, and brand of excellence

Provide strategic leadership in the development and execution of the Club’s short- and long-range plans

Administer and implement Club policies, procedures, and initiatives established by the Board of Directors

Direct all department heads, including Golf Operations, Agronomy, Community and Common Areas, Food & Beverage, Sales & Marketing, Finance, Tennis & Recreation, Marketing, Human Resources and all Member Services

Oversee the preparation and management of operating and capital budgets; ensure sound financial performance and effective resource allocation

Monitor and analyze key financial and operational metrics, making fact- and data-based decisions to drive performance

Ensure the highest standards of quality across all facilities, programs, and services—including golf, dining, fitness, and social experiences

Foster a strong service culture that prioritizes member engagement, satisfaction, and retention

Lead and inspire a high-performing team; attract, develop, and retain top talent

Collaborate with the Board to establish strategic policies and long-term capital plans

Manage an extensive community and club multi-year Capital Plan

Represent the Club in the community and within the private club industry to enhance Belfair’s reputation and influence

Maintain compliance with all local, state, and federal regulations; ensure safe and well-maintained facilities

Qualification

Financial AcumenOperational ExpertiseStrategic LeadershipTechnology ProficiencyMember RelationsGovernance & CollaborationCommunity AwarenessFacilities InsightReal Estate Market UnderstandingProfessional CertificationsPeople & CulturePartnership MindsetCommunication

Required

Bachelor's degree in Business, Hospitality Management, or a related field (advanced degree preferred)

Minimum of 10 years of progressive leadership experience in private clubs, resorts, or similar hospitality environments; multi-course or multi-outlet experience preferred

Proven track record of strategic leadership, operational excellence, and member engagement

Professional certifications such as Certified Club Manager (CCM) or Certified Chief Executive (CCE) are highly desirable

Strong Communicator with written and verbal skills and can engage the club's committees with professionalism and control

Is able to engage the club with Troon philosophy and resources

Able to understand local and regional Real Estate Markets

Must be able to work flexible hours, including evenings, weekends, and holidays, as required by Club operations

Regularly stands, walks, and moves between indoor and outdoor environments

Occasionally lifts up to 50 pounds

Moderate membership noise level; frequent member and guest interactions