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Classic Collision · 1 day ago

Office Manager

Albemarle, NC

Full-time

Onsite

Mid Level

4+ years exp

Classic Collision is a rapidly growing company established in 1983 in Atlanta, Georgia, focused on providing quality service with integrity and honesty. The Office Manager will coordinate and oversee administrative duties, ensuring the office operates efficiently and smoothly while providing support to the General Manager and managing the performance of staff.

Automotive

Responsibilities

Work closely with the General Manager to create a team environment producing high-performance results

Provides all administrative support to a collision center

Manage, train, motivate and monitor the performance of Receptionists and Customer Service Reps

Provide direct reports with clear expectations and the necessary tools, training, and information to effectively perform their jobs

Ensure RO (repair orders) are balanced accurately, and Standard Operating Procedures (SOP) are being followed

Provide accurate HR-related administration and recordkeeping for all center associates

Maintains and keeps an open line of communication with parts vendors and parts coordinator to assist with parts returns and credits

Maintain and balance AR (accounts receivables), AP (accounts payables), and deposit procedures within company standards

Provides outstanding customer service to all internal and external customers

Prepare and complete paperwork for the final customer packet prior to vehicle delivery

Support General Manager with maintaining DRP (Direct Repair Programs) validates and reconciling final invoice

Provide post repair plan communication including all vehicle status updates

Perform other related duties as assigned

Qualification

Customer service experienceOffice managementMicrosoft Office SuiteAnalytical skillsVerbal communicationWritten communicationProblem-solving skillsTeamworkIntegrityAdaptability