Skilled Wound Care · 1 day ago
Technical Support Specialist
United States
Full-time
Remote
Entry, Mid Level
$25/hr - $30/hr
2+ years expSkilled Wound Care is seeking an experienced Technical Support Specialist to join their team and provide exceptional remote technical support to clinical facilities and healthcare providers. The role involves resolving technical issues, collaborating with various departments, and ensuring customer satisfaction through effective communication and support.
Health Care
Responsibilities
Provide remote technical support to clinical facilities, healthcare providers, and internal staff via phone, text, helpdesk, and email while maintaining a high level of professionalism and customer service
Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime
Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction
Maintain accurate and comprehensive records of customer inquiries, issues, and resolutions in the ticketing system for reference and reporting purposes
Communicate effectively and empathetically with customers, demonstrating active listening skills and clear communication
Stay up-to-date with the latest technological advancements and continually expand knowledge in iOS, Android, Windows, and Mac operating systems
Facilitate knowledge sharing by assisting in the development and maintenance of technical support documentation, including knowledge base articles and FAQs
Escalate complex or unresolved issues to higher-level technical support or appropriate internal departments for further investigation and resolution
Assist in testing and quality assurance activities for software releases and updates, providing feedback and identifying any potential issues
Adhere to service level agreements (SLAs), meeting or exceeding defined response times and resolution targets
Qualification
Required
2-3 years of experience working in IT or technical support roles, preferably within a healthcare or clinical environment
Proficient in providing technical support via phone, text, helpdesk, and email, with a strong focus on customer service and problem-solving skills
Extensive knowledge and troubleshooting experience with iOS, Android, Windows, and Mac operating systems
Excellent organizational skills and the ability to manage multiple tasks effectively, prioritizing work to meet deadlines
Strong interpersonal skills, able to collaborate effectively with colleagues and stakeholders from various departments
Flexibility in work hours, capable of covering various shifts based on business needs
Quick learner with the ability to adapt to evolving technologies and acquire new technical skills
Possessing a calm and composed demeanor, even in high-pressure situations, and capable of delivering high-quality support consistently
1–3 years of experience in a similar IT support / helpdesk role or a degree in Computer Science, Information Technology, or related field
Strong knowledge of computer hardware and peripherals
Strong knowledge of operating systems: macOS, Windows, Linux, iOS, and Android
Deep understanding of computers and mobile devices (configuration, troubleshooting, performance tuning)
Working understanding of basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi, routers/switches basics)
Familiarity with security best practices and endpoint security tools
Strong organizational skills, with attention to detail and cleanliness in workspace and cabling
Excellent communication and customer service skills; ability to support users with varying technical skill levels
Must be authorized to work in the US
Preferred
Familiarity with electronic health record systems and healthcare IT infrastructure
Experience with one or more of the following (or similar platforms): Hexnode (MDM), Apple Business Manager, Threatdown or similar endpoint security platforms, Other MDM or asset tracking tools
Experience in a fast-paced office environment supporting multiple departments
Benefits
Competitive compensation
Medical
Dental
Vision
401K
PTO
Potential performance-based bonus
Opportunity to build and deepen your hands-on IT skills across hardware, software, networking, and security
A collaborative environment where you are the key technical point of contact for the team
Company
Skilled Wound Care
Skilled Wound Care provides professional wound, skin, and ostomy services to patients in nursing homes.
51-200 employees
H1B Sponsorship
Skilled Wound Care has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Bardia Anvar, MD
CEO
John Hensley
Vice President of Partnership Developenent
Recent News
Company data provided by crunchbase