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CVS Health · 1 day ago

Field Training Coordinator – Utah – Salt Lake City

Salt Lake City, UT

Full-time

Onsite

Entry Level

$18.50/hr - $31.72/hr

1+ years exp

CVS Health is a leading health solutions company dedicated to transforming healthcare. The Field Training Coordinator plays a vital role in managing training programs for colleagues, ensuring effective learning experiences, and fostering relationships with key stakeholders to improve training outcomes.

Health CareMedicalPharmaceuticalRetailSales

Responsibilities

Conduct virtual & live classroom training for select programs as needed – NCO, PREP and ASHP

Manages trainees through the LearnRx2.0 training program to ensure completion within the expected timeline

Monitor, assess and manage the engagement and overall execution progress to identify opportunities and provide mitigation plans as necessary

Monitor and conduct key assessments during the training process, reviews results with the PM, and provides mitigation plans when necessary

Schedule new hires in the SDS as defined within the training program's structure

Identifies eligible colleagues at SDS locations, assigns and facilitates the required training for them to become coaches

Assess Skill Development Store coaching environments and escalates gaps to field leaders for mitigation

Monitor dashboard daily to identify and address opportunities that may impact the experience or execution of the program

Monitors curriculum progress, partners with store team/district leader (DL) when needed for root cause analysis to ensure colleague graduation from the LRx program

Build and manage relationships with Field RX Management, Pharmacy Managers, peers and Field Training Supervisors

Establish regular communication touchpoints with field leaders to provide update on trainee progress and propose mitigation plans when necessary

Leads monthly "State of the District" Meeting with RX DLs to provide training updates

Travel within their market weekly to complete training activities, manage the quality of each SDS, and develop coaches when needed

Escalates all training concerns weekly to DL for follow-up, partnering with FTS/HRBP when necessary

Qualification

Training delivery experienceNationally Certified TechnicianLicensed/Registered TechnicianCustomer service experienceTraining Certificate

Required

1+ years' experience in a customer service, training delivery or relevant work experience

Nationally Certified Technician (CPhT via PTCB or ExCPT)

Licensed/Registered Technician within the state of hire

High School Diploma or equivalent required

Preferred

Training Certificate or Licenses

Benefits

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.