JPS Tech Solutions · 1 day ago
Foundations Site Reliability Engineer
Seattle, WA
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expJPS Tech Solutions is seeking a motivated engineer to join their Foundations team, which focuses on observability and monitoring in Site Reliability Engineering. The role involves designing, implementing, and maintaining robust monitoring solutions while collaborating with product engineering teams to improve reliability practices.
Information TechnologyIT InfrastructureSoftware Engineering
Responsibilities
Observability & Monitoring
Design, implement, and optimize observability solutions across metrics, logging, and tracing
Build and maintain dashboards and alerts (e.g., Datadog) that provide meaningful insight into system health and performance
Define and support adoption of Service Level Objectives (SLOs), Indicators (SLIs), and error budgets
Incident & Problem Management
Participate in and lead incident response efforts during major outages and critical events
Support on-call rotations, particularly during key business events (e.g., product launches, holiday traffic)
Conduct and contribute to Root Cause Analyses (RCAs) and post-incident reviews, driving follow-up actions and long-term remediation plans
Collaborate with partner teams to enhance incident playbooks, reduce mean time to detect (MTTD) and resolve (MTTR), and improve operational readiness
Apply principles of the ITIL framework in areas such as incident, problem, and change management, ensuring alignment with organizational reliability goals
Team Collaboration & Enablement
Partner with digital product teams to integrate observability best practices into their development and deployment workflows
Identify tooling and knowledge gaps; champion improvements and automation initiatives that reduce toil and increase visibility
Support product owners and engineering leads with prioritization between support, investment, and innovation work
Mentor junior team members and advocate for team-wide knowledge sharing and continuous improvement
Continuous Improvement & Strategic Contribution
Stay up to date with SRE and observability trends, helping to evaluate and adopt new tools and approaches
Contribute to domain-level standards and practices within the broader technology organization
Influence reliability strategy by sharing insights, performance metrics, and “what’s working/what’s not” feedback with senior engineers and technical leadership
Qualification
Required
Bachelor's degree in Computer Science, Engineering, or equivalent experience
8–12 years of experience in software engineering or SRE, with deep exposure to observability and monitoring
Strong experience with observability tools such as Datadog, Splunk, and distributed tracing frameworks
Proven track record in incident management, RCA facilitation, and on-call response — especially during critical peak traffic events
Understanding of ITIL concepts including Incident, Problem, and Change Management
Experience building and maintaining dashboards, alerts, and SLOs/SLIs
Strong debugging and root cause analysis skills across complex distributed systems
Excellent collaboration, documentation, and communication skills
Familiarity with infrastructure-as-code (e.g., Terraform), Kubernetes, and cloud-native systems
Preferred
Relevant certifications (e.g., Certified Kubernetes Administrator, Terraform Associate) are a plus
Deep expertise in observability tooling (Datadog, Splunk)
Prior experience in e-commerce or high-availability digital platforms
Background in product ownership or leading reliability-focused initiatives
Company
JPS Tech Solutions
JPS Tech Solutions offers software engineering, cloud, mobile development, and IT infrastructure solutions.
201-500 employees
H1B Sponsorship
JPS Tech Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (17)
2023 (9)
2022 (5)
Funding
Current Stage
Growth StageCompany data provided by crunchbase