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Abbott · 1 day ago

Complaint Investigations Tech

Alameda, CA

Contract

Onsite

New Grad, Entry Level

Abbott is a global healthcare leader that helps people live more fully at all stages of life. The Complaint Investigations Tech will be responsible for unpacking and sorting returned products, investigating customer complaints, and documenting findings in the Complaint Handling System.

BiotechnologyEmergency MedicineGeneticsHealth CareHealth DiagnosticsManufacturingMedicalMedical DeviceNutritionPharmaceutical

Responsibilities

Unpacking boxes safely and sorting the returned products accordingly by product lines

Investigating returned products to resolve customer complaints regarding their blood glucose meters, strips & sensors

Document complaint investigations in the Complaint Handling System

Use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation

Perform routine maintenance on individual quality records and ensure equipment used for testing is within validity

Perform routine testing (physical, chemical or functional) on product returned from the field due to a customer complaint, using a variety of lab equipment

Summarize and record all test data and maintain proper documentation of all lab work

Process customer returns in a timely manner in accordance with ISO and FDA QS Reg

Support company goal for timeliness of complaint investigations and closures

Qualification

Medical Device experienceElectronic TroubleshootingDocumentation skillsMicrosoft OfficeSOP complianceFocus on routine tasksInspectionQuality experienceWrittenTeamworkOral communication

Required

proficient computer skills to navigate Internet programs used

basic Microsoft Office skills

ability to read, write and comprehend English

ability to follow written work instructions of SOP's

good documentation skills

good computer skills are essential for this job, since data entry of investigation results is a primary part of the job

ability to focus while performing repetitive and routine investigations

minimum education required is H.S. Diploma or equivalent (such as GED) with technical experience

perform routine testing (physical, chemical or functional) on product returned from the field due to a customer complaint, using a variety of lab equipment

summarize and record all test data and maintain proper documentation of all lab work

process customer returns in a timely manner in accordance with ISO and FDA QS Reg

must have good written and oral communications skills