Apply on Employer Site

Secur-Serv · 1 day ago

Field Service Technician

Las Vegas, NV

Full-time

Onsite

Entry Level

2+ years exp

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. The Field Service Technician will apply technical knowledge to install, troubleshoot, diagnose, and repair various hardware for a diverse customer base across multiple industries.

ConsultingCyber SecurityFinancial Services

Responsibilities

Travels to customer locations via company vehicle to diagnose, repair, and/or replace computer hardware in accordance with service agreements

Manages preventative maintenance schedule in a timely and efficient manner

Assists other territories and technicians as needed which may include travel to other metropolitan areas

Takes ownership of meeting customers’ business needs

Coordinates activities and seeks assistance from technical support when appropriate

Provides updates, status, and completion information to manager, sales, technical support, call center, and customer via voicemail, use of wireless call processing system, or in-person communication

Manages parts inventory in accordance with established guidelines

Submits required paperwork in a timely, efficient, and complete manner

May be asked to train new technicians in an on-the-job manner

Qualification

Hardware troubleshootingProblem solvingAnalytical thinkingVerbal communication

Required

Two or more years related experience and/or training

Able to successfully attend training in Headquarters and/or outside schools to keep abreast of new technology and hardware product developments

Valid and current state Driver's License

Self-motivated and able to work effectively under minimal supervision

Ability to diagnose equipment operational errors and product failures

Must be able to problem solve, think analytically and be attentive to detail

Good verbal communication skills for interaction with customers

Regularly required to stand, walk, sit, talk, write, and hear

Reach with hands and arms and stoop, kneel, bend, crawl, push/ pull, twist and turn

Frequently lift and/or move up to 25 pounds

Occasionally lift and/or move up to 50 pounds

Must be able to meet all physical requirements up to eight hours per day

Able to travel overnight 5-10%

Preferred

Associates degree (AA) or equivalent from two-year college or technical school preferred

Benefits

Company car that is available for personal use

Paid Training

Generous benefits package for our regular full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.

401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.

Wellness program to improve your health and earn a discount on your health insurance premiums.

Tuition Reimbursement Plan which covers up to $5,250

Company-paid LinkedIn Learning subscription or certification programs to develop your skills and advance your career