griddable.io · 1 day ago
Account Success Operations Senior Analyst
Greater Indianapolis
Full-time
Hybrid
Mid, Senior Level
3+ years expGriddable.io is a company that focuses on providing enterprise experiences and support for Salesforce users through their Signature Success Plan. The Account Success Operations Senior Analyst will oversee business processes related to quota issuance and resource allocation, ensuring operational rigor and collaboration across teams to drive growth and transformation.
AnalyticsBig DataCloud Data ServicesData IntegrationInformation TechnologySaaSSoftware
Responsibilities
Become the business process and subject matter expert for the existing compensation strategy for Account Success
Establish subject matter expertise for the headcount allocation process, the various compensation processes, and existing investment programs for Account Success investments
Provide governance to business processes that impact quota issuance, headcount allocation, and other critical processes, using various tools to audit for data problems and ensure timely updates
Build trusted relationships with key stakeholders across the business, including Business Intelligence, Strategy & Operations, and other teams
Craft communications and enablement materials, and FAQs for key business processes and ensure information is disseminated effectively
Evaluate business processes to streamline and leverage AI solutions to improve efficiency, data accuracy, and make recommendations to drive improvements
Provide regular communications and updates to leadership on some key business processes, and incorporate any feedback and revise the processes, communications, and plan accordingly
Understand the end to end business processes for quota issuance, headcount allocation, and other processes, and be able to advise leaders on downstream impacts so they can make informed decisions
Contribute to executive-level presentations for global leadership reviews related to incentive strategy, headcount allocation, and Account Success investments
Develop a deep understanding of the operational processes required to execute our strategy, and ensure the cross functional teams are aligned with execution against our objectives
Have a watchful eye on alignment across key delivery teams, such as Sales and Renewals, and understand how our process needs are similar or different; make recommendations for improvement when possible
Qualification
Required
Self-starter and high degree of motivation to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment
Outstanding written and verbal communication skills, with the ability to craft compelling stories for diverse audiences to communicate strategy and business process details
Strong business acumen and stakeholder management
Able to work with large data sets, high level of proficiency in spreadsheets, able to audit data for anomalies and understand implications of data anomalies on real-world outcomes
Proven track record of data governance or business process oversight
Customer Success Strategy Experience or 3-5 years of professional experience, ideally in consulting or sales strategy, business operations, or revenue operations roles
Flexible schedule, the ability to work with our global Account Success teams in different time zones
Ability to travel on a quarterly basis if required
Preferred
Strong understanding of Customer Success
Knowledge of Salesforce product and platform features, capabilities, and best use
Experience with an enterprise CRM or customer service application
Company
griddable.io
Griddable.io is a San Jose, CA based SaaS startup that closed Series A funding in 2017 from August Capital, Artiman Ventures, and Carsten Thoma, founding CEO of Hybris (acquired by SAP).
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$8M2019-01-28Acquired
2018-02-28Series A· $8M
Leadership Team
Burton Hipp
VP of Engineering/Founder
Company data provided by crunchbase