Apply on Employer Site

3rd Street Youth Center & Clinic · 22 hours ago

Rising Up Program Manager

San Francisco, CA

Full-time

Onsite

Mid, Senior Level

$75K/yr - $75K/yr

1+ years exp

3rd Street Youth Center & Clinic is a community-based agency providing youth in the Bayview Hunters Point with medical and behavioral health services. The Housing Program Manager will oversee the operations of the Rising Up & HomePoint Programs, ensuring effective housing services for young adults and collaborating with various stakeholders.

EducationHealth CareMental HealthRehabilitationWellness

Responsibilities

Embodies trauma-informed leadership principles: manages relationships, workload, and organizational change while maintaining personal health; demonstrates self-awareness and emotional regulation; remains reflective in complex situations; motivates through relational approaches

Participates in supervision meetings, quality improvement activities, agency committees, peer reviews, and trainings

Demonstrates cultural responsiveness by working with the 'whole person' in a welcoming, inclusive, respectful manner that embodies cultural humility

Seeks continuous skill improvement and uses performance evaluations and feedback for growth

Maintains healthy interpersonal boundaries and adheres to all agency and industry ethical standards including abuse reporting and participant confidentiality

Ensures compliance with all agency and program policies including Boundary Code of Ethics, Core Competencies, Code of Conduct, False Claims, HIPAA, HUD, Fair Housing, Employee Handbook, and county, state, and federal regulations

Provides programmatic supervision and leadership consistent with core values: participant/family-centered, individualized, culturally responsive, strength-based, complexity capable, trauma-informed, and needs-driven practice

Assumes responsibility for daily operations and strategic direction of the program

Recruits, hires, coaches, supervises, trains, and evaluates program staff; develops staff competence in required interventions and skills

Fosters effective teamwork, motivates others, celebrates successes, manages change, and engages in collaborative decision-making

Coordinates, identifies, and delivers initial and ongoing trainings for program, participant, and staff needs

Provides on-call training and back-up support/consultation

Engages in and values professional development of staff

Cultivates external relationships and represents the organization in the community, providing training and outreach to community partners

Builds collaborative relationships with funders, regulators, families, community members, and stakeholders

Serves as liaison with community service providers to ensure effective outreach and responsiveness

Attends oversight meetings and collaborates with Social Services, Probation, HUD, City of San Francisco staff, county behavioral health staff, and other relevant agencies

Works closely with other young adult-serving agencies to maintain relationships and ensure quality of care

Provides direct services to participants as needed including assessment, mental health services, case management/care coordination, and participant/family team meeting facilitation

Delivers services with awareness of developmental milestones of children, youth, or young adults, especially those impacted by trauma

Utilizes de-escalation techniques including attention to triggers/stressors, motivational interviewing, reflective listening, empathetic responses, calm demeanor, and appropriate verbal/non-verbal communication

Responds to participant/family or outside provider complaints and suggestions per agency policy

Ensures supervisees meet all service documentation standards and administrative/service delivery goals per contractual guidelines and internal policies

Reviews and co-signs service plans, progress notes, and reports written by supervisees as needed

Completes timely performance evaluations

Utilizes technology (HMIS, Google Suite, Adobe, etc) effectively for documentation and reporting

Prepares all program and fiscal reports for funders, regulatory agencies, Board, and others

Establishes quality assurance mechanisms including documentation standards, practice standards, and regulatory compliance

Develops, implements, and ensures compliance with program standards for data, outreach, intake, exits, staff service delivery/workload, CalAIM, HUD, and other best practices

Develops policies and procedures as needed

Organizes, plans, prioritizes, and executes program projects or improvements

Ensures program attains fiscal and contract outcomes

In collaboration with Assistant Director of Housing supports with budget management

Interfaces with Support Services departments (IT, Facilities, Training, Data, Quality Assurance) to manage facilities, technology, and equipment

Communicates clearly and effectively, verbally and in writing, with co-workers, supervisors, supervisees, and participants

Comprehends, follows, and conveys instructions clearly

Intentionally considers mode, timing, frequency, method, context, and amount of information shared

Serves on agency committees/workgroups and implements agency projects as assigned

Builds positive, respectful relationships

Qualification

Program managementSupervisory experienceCrisis interventionBehavioral health interventionsCultural responsivenessTrauma-informed careData managementBasic computer skillsCommunication skillsTeam leadership

Required

Bachelor's Degree in social work, psychology, counseling, or related human services field, or equivalent work experience

Experience with program target population and program modality

One or more years of supervisory or program manager experience

Demonstrated cultural responsiveness in working with diverse households and communities

Demonstrated ability to utilize trauma-informed de-escalation techniques as part of crisis intervention strategy

Demonstrated ability to assess, triage, plan, organize work, and respond effectively to crises

Experience in behavioral management, crisis management, and family/individual/group counseling

Extensive experience developing, supervising, evaluating, and modifying individualized behavioral health interventions and case management plans to meet participant needs and promote long-term housing stability

Demonstrated usage of strength-based, culturally competent approach to supervision, participant care, and program management

Understanding of developmental milestones of children, youth, or young adults

Experience with evidence-based practices relevant to the population

Current CA Driver's License (or ability to obtain within 10 days after hire) with clean driving record

Access to dependable transportation and personal car insurance

Basic computer and keyboarding competence with Google and Microsoft Office Suite

Ability to occasionally travel for trainings and meetings