TSP · 22 hours ago
Desktop Field Technician
San Jose, CA
Full-time
Onsite
Entry Level
1+ years expTSP is an award-winning IT services company providing solutions throughout the United States and Canada. They are seeking a Desktop Field Technician to support the installation, configuration, and maintenance of healthcare software and hardware solutions in clinical environments.
Information Technology
No H1B
Responsibilities
Provide Tier 1–2 support for healthcare software applications to various locations
Troubleshoot issues related to hardware devices
Diagnose and resolve software, hardware, and network connectivity issues for end users
Escalate unresolved issues to senior IT staff, vendors, or technical support
Deploy, configure, and update Healthcare software on Windows-based client systems
Assist with the setup and imaging of desktop PCs, laptops, and Windows tablets
Install and configure barcode scanners, printers, RFID devices, and other peripherals
Support Windows OS, Microsoft 365, and standard healthcare IT applications
Monitor device performance, battery health, and equipment uptime
Apply security patches, updates, and antivirus tools as required
Maintain inventory and documentation for devices and software licenses
Deliver high-quality customer service in fast-paced clinical or healthcare environments
Document solutions and contribute to knowledge base articles
Qualification
Required
Associate degree in IT, computer science, or related field (or equivalent experience)
1–3 years of experience in desktop support or healthcare IT preferred
Experience with Capsa Healthcare products is a strong plus
Knowledge of Windows OS, Active Directory, and Microsoft 365 administration
Familiarity with healthcare hardware, such as mobile workstations, batteries, and barcode scanners, would be beneficial
Basic understanding of networking (TCP/IP, DHCP, VLANs, Wi-Fi)
Ability to read logs, perform root-cause analysis, and carry out system configurations
Strong communication and customer-service skills
Ability to work independently and in clinical environments
Strong attention to detail and ability to prioritize
Physical requirements may include: ability to lift or move equipment up to 40 pounds; regular walking to clinical units, including patient-care areas
May require occasional on-call support or after-hours maintenance
Flexible to travel, including overnight(s) as needed (company covers travel costs such as hotels, etc.)
Must have reliable transportation, a valid driver's license, and auto insurance (business mileage is reimbursed)
Candidates must be authorized to work in the United States
Preferred
1–3 years of experience in desktop support or healthcare IT preferred
Experience with Capsa Healthcare products is a strong plus
Familiarity with healthcare hardware, such as mobile workstations, batteries, and barcode scanners, would be beneficial
Benefits
Company covers travel costs such as hotels, etc.
Business mileage is reimbursed
Company
TSP
TSP is a privately held IT services company.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Frank Gonzalez
CEO / Co-founder
Rick Skaggs
President & Co-Founder
Recent News
2023-12-06
2023-07-13
2023-07-04
Company data provided by crunchbase