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CBRE · 1 day ago

Sr. Account Director-Seattle

Seattle, WA

Full-time

Onsite

Mid, Senior Level

$135K/yr - $175K/yr

5+ years exp

CBRE is a global leader in commercial real estate services and investment, and they are seeking a Sr. Account Director to oversee a team responsible for delivering key client commitments. The role involves managing operations, coordinating staff, and ensuring high-level client service and performance standards are met.

CommercialFinancial ServicesProperty DevelopmentReal Estate

No H1B

Responsibilities

Provide formal supervision to employees

Monitor the training and development of staff

Conduct performance evaluations and coaching

Oversee the recruiting and hiring of new employees

Coordinate and manage the team's daily activities

Establish work schedules, assign tasks, and cross-train staff

Set and track staff and department deadlines

Mentor and coach as needed

Consult with Sr. sales professionals to define complex project requirements

Investigate various approaches to attain end results

Develop action plans for high-potential risks

Ensure the team implements in a timely manner

Obtain and coordinate resources needed to service projects and build strategic operational plans

Responsible for the management of sales, and relationships with large and high-profile clients

Identify latest sales opportunities and improvements within existing accounts

Review service level performance reports to ensure client service levels are met and exceeded

Troubleshoot escalated open issues and tasks, working closely with both Sr. level internal and client cross-functional teams

Serve as a Subject Matter Expert for key systems and processes for projects

Direct the client and project team regarding the scope of work and responsibilities

Daily performance and ongoing delivery against contractual obligations

Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives

Lead by example and model behaviors that are consistent with CBRE RISE values

Influence others to adopt a different point of view while being guided by policies and departmental plans

Identify and solve technical and operational problems of complexity

Understand and recognize the broader impact across the department

Improve and change existing methods, processes, and standards within the job discipline

Qualification

Client relationship managementLeadership skillsProject managementStaffingSelectionTrainingDevelopmentMicrosoft Office proficiencyCoachingMentoringOrganizational skillsProblem-solving

Required

In lieu of a degree, a combination of experience and education will be considered

Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems

Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department

In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc

Extensive organizational skills and an advanced inquisitive mindset

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

Preferred

Bachelor's Degree preferred with 5 - 8 years of relevant experience

Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred