Mainsail Lodging & Development ยท 1 week ago
Front Desk Host/Night Audit Relief
Dania, FL
Full-time
Onsite
New Grad, Entry LevelMainsail Lodging & Development is seeking enthusiastic and energetic individuals for the Front Desk Host/Night Audit Relief position. This role involves providing exceptional check-in experiences, assisting guests with their needs, and ensuring high standards of customer service throughout their stay.
HospitalityReal Estate
Responsibilities
Assign and escort guest to rooms according to their preferences paying attention to those nonverbal cues to make each experience unique
Assist guests to their rooms
Assist with guest luggage
Provide room quotes and upsell to guest when possible
Ability to interact with guests and share hotel knowledge using personalization such as using the guest name
Responsible to know all functions to showcase the hotel to each guest
Maintain guest confidentiality
Produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond
Maintain knowledge of hotel
Provide local information for shopping, dining, nightlife, and recreational destinations
Receive, store, and deliver luggage and mail
Run errands for guests
Assist with coordination between Housekeeping and Front Desk
Verify charges / collect payment from guests for room stays
Respond to guest inquiries
Follow scheduled shifts and follow break and lunch requirements
Report any suspicious activity or unusual items in room
Report any irregular behavior from guests in public areas and or in room
Ability to take initiative and handle assignments with limited supervision
Follow all hotel policies and procedures as outlined in the team member handbook
Maintain cleanliness and order of work area
Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS
Qualification
Required
High School diploma or higher
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology e.g. tablets, iPads
Ability to sit or stand for extended periods of time
Ability to bend
Ability to lift, pull 40 lbs
Ability to communicate clearly
Corrected vision to normal range
Ability to work long hours as needed
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the office, the hotel, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Preferred
Previous hospitality experience preferred
Previous experience with property management system, OPERA Cloud
Company
Mainsail Lodging & Development
Mainsail Lodging & Development is a hospitality company specializing in resort property management services.
Founded in 1998
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jill Lemaster
Chief Financial Officer
Susan Marlow
Chief People Officer
Recent News
St Pete Catalyst
2025-09-22
Seattle TechFlash
2025-09-19
2025-09-19
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