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Broward Health · 3 weeks ago

Customer Service Representative-CAC-Scheduling-FT-Days-BHC #25354

Fort Lauderdale, FL

Full-time

Onsite

Entry Level

1+ years exp

Broward Health is a healthcare provider seeking a Customer Service Representative to schedule testing and appointments across its facilities. The role involves enhancing customer service relations and implementing patient care plans while identifying best practices to improve customer experience and physician satisfaction.

AssociationHealth Care

Responsibilities

Schedules testing for radiology procedure appointments, physician appointments, and events for all Broward Health facilities, Broward Health physician group (BHPG), and Broward healthpoint clinics from the customer or physician to ensure optimization while improving customer service relations to support the financial viability for Broward Health, and any other duties as directed by management

Implements strategic marketing and other patient care plans for the CAC

Identifies and develops best practices in all areas while improving the customer experience, and physician satisfaction, and steadily increasing volumes