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Marsh McLennan Agency · 22 hours ago

Client Services Specialist - Employee Health & Benefits

Greenville, SC

Full-time

Hybrid

Entry Level

5+ years exp

Marsh McLennan Agency (MMA) is an award-winning firm that provides business insurance, employee health & benefits, retirement, and private client insurance solutions. As a Client Services Specialist, you will support the Employee Benefits team by processing new and renewal business, maintaining client information, and addressing client questions to help achieve agency revenue and retention goals.

Employee BenefitsHealth CareInsuranceRetirement

Growth Opportunities

Responsibilities

Support the service and production team in reaching overall agency revenue and retention goals by processing new and renewal business

Updating and maintaining information in the client management system

Addressing and resolving client questions and issues

Escalating issues of increased complexity

Providing clients with information including plan information, rates, contributions, and carrier contacts

Assemble proposals and other presentations

Assist in preparation of new and renewal proposals, stewardship reports, service plans, and comparisons

Maintain daily client processing functions such as policies, audits, pending cancellations, ID cards, and assisting clients with claims resolution

Qualification

Client management systemMicrosoft Office SuiteLifeHealth insurance licenseEmployee Health & Benefits designationsOrganizational skillsCommunication skillsInterpersonal skillsProject management skills

Required

Assignment based primarily upon the individual's minimal level of experience and production capacity to service a midsize book of business

High school diploma or equivalent

Demonstrated proficiency in computer applications such as Microsoft Office Suite

Demonstrate strong organizational and project skills

Strong communication and interpersonal skills (written and verbal)

Act with responsiveness, urgency, and professionalism in all matters

Prioritize work to achieve timely completion of the most critical and sensitive activities

Respond quickly to client requests and work to provide appropriate information

Accept accountability for the quality of work

Preferred

Life and Health insurance license or ability to obtain within 90 days

Five years of industry specific experience

Employee Health & Benefits designations

College or advanced degree

Benefits

Generous time off, including personal and volunteering

Tuition reimbursement and professional development opportunities

Hybrid work

Charitable contribution match programs

Stock purchase opportunities

Company

Marsh McLennan Agency

Glassdoor4.4

Marsh McLennan is an insurance company that provides business insurance, employee benefits, and private client insurance solutions. It is a sub-organization of Marsh & McLennan.

Founded in 2003

White Plains, New York, USA

10001+ employees