Gusto · 5 days ago
Senior People Partner (CX)
Gusto is a company on a mission to support the small business economy by handling essential services such as payroll and HR. They are seeking a Senior People Partner who will act as a strategic advisor, guiding senior leaders in designing scalable people systems that enhance the employee experience while integrating AI-driven insights.
Bookkeeping and PayrollEmployee BenefitsEnterprise SoftwareFinancial ServicesFinTechHuman ResourcesSaaSSoftware
Responsibilities
Act as a strategic advisor and thought partner to business leaders, helping them navigate performance, scaling, and leadership effectiveness in an AI-native, data-rich environment
Lead org design and workforce planning using both human insight and AI-driven analytics to forecast capability needs, identify talent gaps, and build future-ready teams
Guide teams through change management and digital transformation efforts — ensuring clarity, inclusion, and engagement as automation reshapes workflows
Champion an inclusive and equitable employee experience, embedding fairness and transparency into tech-enabled systems and processes
Partner across Invite, Talent Development, Compensation, Benefits, ER, and Legal to design integrated, AI-informed people strategies aligned to business goals
Translate data and insights into actionable recommendations, using people analytics and predictive tools to measure impact and iterate on programs
Navigate complex people situations with judgment, empathy, and ethical integrity — balancing speed and compliance with trust and care
Qualification
Required
6+ years of progressive HR/People Partner experience, including 3–5 years in strategic HRBP roles supporting Directors, VPS, and above; experience supporting high-volume, operational, or customer-facing teams is strongly preferred
Strategic business partner mindset with the ability to align People strategies to business goals and translate complexity into clear, data-informed action
Strong org design and change leadership experience, including helping teams navigate growth, restructuring, or role evolution in dynamic or tech-enabled environments
Fluency in AI-native ways of working — comfortable leveraging analytics, automation, and insight platforms to guide decision-making and monitor outcomes
Understanding of non-exempt labor laws, compliance requirements, and employee relations within distributed and hourly-heavy populations
Proven ability to coach and influence senior leaders through human + system transformation — blending empathy with operational rigor
Collaborative systems thinker with experience partnering cross-functionally to implement cohesive, scalable people solutions
Deep commitment to equity and inclusion, ensuring technology enhances — not replaces — fairness, representation, and belonging
Resilient, ethical, and calm under pressure, with a bias toward problem-solving, learning, and continuous improvement
Benefits
Health insurance
401(k)s
Company
Gusto
Gusto is an HR and payroll platform that simplifies complex tasks, empowering businesses to focus on what matters most.
H1B Sponsorship
Gusto has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (49)
2024 (54)
2023 (19)
2022 (37)
2021 (24)
Funding
Current Stage
Late StageTotal Funding
$746.1MKey Investors
Friends & Family CapitalT. Rowe PriceAkkadian Ventures
2023-01-28Series Unknown
2022-05-12Series E· $55M
2021-08-10Series E· $175M
Leadership Team
Recent News
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2026-01-18
Small Business Trends
2026-01-12
General Catalyst
2025-12-30
Company data provided by crunchbase