Zoom · 1 day ago
Onboarding Manager
United States
Full-time
Remote
Mid Level
$77K/yr - $186K/yr
3+ years expZoom is a company that focuses on building the best collaboration platform for the enterprise. They are seeking a dynamic Onboarding Manager to deliver world-class onboarding experiences that accelerate customer time-to-value and ensure successful deployments across Zoom's core products.
CollaborationInformation TechnologyMessagingSaaSVideo Conferencing
Responsibilities
Lead Kickoff Calls: Conducting structured onboarding sessions to establish goals, success criteria, and deployment timelines
Implementation Coordination: Collaborating with IT teams and administrators to configure, test, and launch core Zoom products
Early Adoption Support: Guiding customers through their "Day 1 → Day 100" journey, ensuring critical workflows are activated early
Stakeholder Management: Engaging executive sponsors, administrators, and end-user champions throughout the onboarding process
Seamless Handoffs: Transitioning customers to Account Executive, Adoption Specialists and Scaled Customer Success teams once baseline adoption is achieved
Change Management: Developing customized communication and rollout strategies aligned with customer organizational culture and structure
Develop and maintain standardized onboarding playbooks for reuse across customer segments
Create comprehensive self-service onboarding resources including videos, guides, and checklists
Facilitate group onboarding webinars for SMB and mid-market customers to optimize efficiency
Partner with Digital Customer Success teams to automate onboarding journeys through emails, in-app notifications, and knowledge center content
Time-to-First-Value: Accelerate customer achievement of initial workflow milestones
Onboarding Completion Rates: Maximize percentage of customers completing all onboarding requirements
Early Adoption Metrics: Drive feature activation within the first 90 days
Customer Satisfaction: Maintain high CSAT/NPS scores during the onboarding phase
Handoff Quality: Ensure smooth transitions with comprehensive success documentation
Scalable Assets: Creation of assets and resources to help scale the onboarding process
Qualification
Required
Demonstrated ability to keep complex deployments on track and within timeline
3+ years in customer onboarding, implementation, or customer success roles
Experience with SaaS platforms and enterprise software deployments
Background in change management or organizational transformation
Project Management Excellence: Proven ability to keep complex deployments on track and within timeline
Communication Expertise: Strong coaching and presentation skills for both technical administrators and C-level executives
Process Discipline: Experience following consistent frameworks while adapting to unique customer needs
Cross-Functional Collaboration: Demonstrated success working with IT, Product, Support, and Adoption teams
Customer-Centric Mindset: Passion for delivering exceptional customer experiences
Technical Aptitude: Understanding of enterprise software deployment and adoption best practices
Proactive Gap Analysis and Resource Development: Identify operational gaps between customer expectations and current delivery processes, then create solutions to bridge these gaps
Benefits
Our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
Company
Zoom
Zoom is a software company that offers a communications platform that connects people through video, voice, chat, and content sharing.
5001-10000 employees
H1B Sponsorship
Zoom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (178)
2023 (144)
2022 (259)
2021 (86)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$276MKey Investors
ARK Investment ManagementSequoia CapitalEmergence Capital
2021-11-04Post Ipo Equity· $130M
2019-04-19Post Ipo Equity
2019-04-18IPO
Leadership Team
Eric Yuan
Founder & CEO
Xuedong Huang
Chief Technology Officer
Recent News
2026-01-07
2025-12-20
Company data provided by crunchbase