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Compucom Staffing · 3 days ago

Deskside Support Technician

Tuskegee, AL

Full-time

Onsite

Entry, Mid Level

$21.75/hr - $31.90/hr

2+ years exp

Compucom Staffing is a company that values its employees by providing support and career guidance. They are currently seeking a qualified Deskside Support Technician to provide end-user support, including problem-solving computer issues, providing hardware and application support, and maintaining documentation.

ConsultingDeliveryInformation TechnologyStaffing Agency

No H1B

Responsibilities

Provide personal support services

Build rapport and obtain problem details from help desk customers

Take incoming requests for help from end users through telephone calls, electronic requests, and work orders

Take initiative and ownership of reported end-user problems

Use diagnostic tools to identify root problems

Once the issue is identified, process these incidents through an incident management system

Support end users when they need technical support with desktops, laptops, tablets, workstation devices, mobile devices, printers, and software

Diagnose and solve unique one-time problems

Reimage systems and engage in computer networking

Work with purchasing staff to buy replacement hardware and software as needed

Complete hands-on fixes for desktops and laptops that include software installations and upgrades

Perform file backups and configure new systems and applications

After completing installations, test new computers according to established guidelines

Record, track, and write notes for the help desk problem-solving process, including decision outcomes, actions taken, and final resolutions

Qualification

Desktop support experienceHardware repairWindows 11 experienceMAC OS experienceCompTIA A+ certificationComputer networkingHelp desk ticket managementMicrosoft OfficeCommunication skillsProblem-solving skillsTime managementWriting skills

Required

Self-motivated individual with strong communication skills and a knack for problem-solving

Experience being the primary contact on technical and service-related problems

Familiarity with computer networks

Experience with hardware repair

Able to fix hardware failures on desktops and laptops

Able to diagnose the root cause of mechanical failures using established procedures and deciding on effective resolutions is vital for deskside support

Strong interpersonal skills – communicating in a polite and effective manner with both internal and external clients is essential

Excellent time management – must be able to work independently and at a good pace in order to multitask and complete jobs successfully

Writing skills – need strong writing skills to clearly respond to help desk tickets and emails

Microsoft Office experience (Outlook, Excel, Word, and PowerPoint)

Help desk ticket management software experience

Windows 11 and MAC OS experience is required