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EY · 1 day ago

Technology Consulting_Managed Services_SAP Operations and Delivery_Manager

Pittsburgh, PA

Full-time

Hybrid

Mid, Senior Level

$117K/yr - $214K/yr

5+ years exp

EY is a global leader in assurance, consulting, strategy, and transactions, committed to building a better working world. They are seeking a Manager for their Technology Consulting - Managed Services - SAP Operations and Delivery team, responsible for ensuring the smooth operation and support of technology solutions while driving continuous improvement initiatives.

AccountingAdviceBusiness IntelligenceConsultingFinancial ServicesProfessional Services

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Delivering quality support and resolving issues within the context of key business processes

Contributing to initiatives that drive continuous improvement and standardization

Ensuring adherence to service level agreements and operational level agreements established by service delivery

Qualification

SAP ERP systemsApplication ManagementTechnology Service ManagementAgile methodsData DeliveryStakeholder ManagementTroubleshooting TriageCustomer Support OperationsClient TrustValueDigital FluencyEmotional AgilityHybrid CollaborationDriving OutcomesLearning AgilityComplex Problem-SolvingBuilding RelationshipsCritical Thinking

Required

A Bachelor's degree (4-year degree)

Typically, no less than 5 - 7 years of relevant experience in SAP Operations or running SAP project, or both

Expertise in Application Management is essential

Knowledgeable of Agile terminology and Agile methods

Strong customer orientation and experience in Customer Support Operations are required

A solid understanding of Data Delivery and Management is necessary

Proficiency in Stakeholder Management is important

Familiarity with Technology Ecosystem Operations is crucial

Experience in Technology Service Management is necessary

Strong Troubleshooting Triage skills are expected

Excellence in Building and Managing Relationships is essential

The ability to establish Client Trust and Value is crucial

Strong communication skills, particularly in Communicating With Impact, are required

Digital Fluency is a key requirement for this role

Emotional Agility is important for navigating complex situations

Proficiency in Hybrid Collaboration is valued

Strong Complex Problem-Solving abilities are essential

Critical Thinking skills are necessary for success in this role

A focus on Driving Outcomes is required

Learning Agility to adapt to new challenges is important

Preferred

Experience in managing technology projects and post-transition support

A proven track record of delivering quality support in a fast-paced environment

Familiarity with automation tools and continuous improvement methodologies

Benefits

Medical and dental coverage

Pension and 401(k) plans

Paid time off options

Flexible vacation policy

Designated EY Paid Holidays

Winter/Summer breaks

Personal/Family Care

Company

EY

Glassdoor3.8

EY is building a better working world by creating new value for clients, people, society, the planet, while building trust in the capital markets.

Founded in 1989

London, England, GBR

10001+ employees

http://www.ey.com

H1B Sponsorship

EY has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (10242)

2024 (9877)

2023 (10966)

2022 (9394)

2021 (5652)

2020 (8849)