ERIKS North America · 1 day ago
Field Service Supervisor
Philadelphia, PA
Full-time
Onsite
Mid, Senior Level
3+ years expERIKS North America is a solutions-driven national distributor of hoses, gaskets, and conveyor products. The Field Service Supervisor is a hands-on leader responsible for managing the field service team to meet customer expectations and achieve company goals while ensuring safety and quality standards are met.
Industrial EngineeringManufacturingMechanical Engineering
Responsibilities
Must maintain 100% commitment to safety policies and procedures
Supervise staff, including training, setting expectations and daily objectives while holding team members accountable, including progressive discipline
Plan, organize, direct, manage and evaluate all field service activities
Ensure all teams are following all safety requirements including being up to date on all safety trainings, site specific training courses, and annual refreshers of MSHA
Good understanding of overall Quality process and documentation
Communicate general and quality-related concerns to management/End User
Provide onsite customer service and directly interface with the customer by scoping job requests and following up after the job is complete to ensure customer satisfaction
Leads field service team on jobs and works along with team to perform conveyor belt installation with mechanical or vulcanized splice
Understands tools and machinery applicable to the job
Cross trains in our other departments (Hose fabrication and testing, instrumentation testing, valve automation, general warehousing)
Makes recommendations to management with respect to product and process improvement
Perform other duties as trained and qualified for
Qualification
Required
Must maintain 100% commitment to safety policies and procedures
Supervise staff, including training, setting expectations and daily objectives while holding team members accountable, including progressive discipline
Plan, organize, direct, manage and evaluate all field service activities
Ensure all teams are following all safety requirements including being up to date on all safety trainings, site specific training courses, and annual refreshers of MSHA
Good understanding of overall Quality process and documentation
Communicate general and quality-related concerns to management/End User
Provide onsite customer service and directly interface with the customer by scoping job requests and following up after the job is complete to ensure customer satisfaction
Leads field service team on jobs and works along with team to perform conveyor belt installation with mechanical or vulcanized splice
Understands tools and machinery applicable to the job
Cross trains in our other departments (Hose fabrication and testing, instrumentation testing, valve automation, general warehousing)
Makes recommendations to management with respect to product and process improvement
Perform other duties as trained and qualified for
Ability to work overtime hours and weekend work when required
Ability to travel to out-of-town jobs
Possess excellent customer service skills and the ability to interact with customers, and team-members in a professional manner
Must have excellent communication skills, both oral and written
Basic mechanical skills including the use of hand tools
Basic computer skills including internet and email
Must be able to apply OSHA standards applicable and MSHA standards as applicable
Be at least 21 years of age
At least 3 years of experience working with conveyors and conveyor components
Mechanically inclined; demonstrates and applies knowledge to maintenance and repair of belting and associated machinery
Have a valid driver's license and a clean driving record
Have a high school diploma/GED
Reliable transportation is a must
Be able to work independently
Ability to safely drive a Company truck or other mechanical equipment
Ability to work nights and weekends, as required
Ability to work overtime, as required
Basic math skills
Properly measure with a tape measure
Ability to travel on regular basis
Background checks, drug screening, and a physical may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law)
Must be able to successfully pass a DOT physical exam, or have a current DOT medical card
Preferred
1-2 years of supervisory experience in a field service role preferred
Benefits
Health Benefits: medical, dental, vision, short term and long-term disability – available 1st of month following the date of hire
401k with company match
Paid vacation, holidays and sick time
Company
ERIKS North America
ERIKS is a specialized industrial service provider that offers a wide range of technical products, co-engineering and customization solutions, as well as related services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-05-03Acquired
Leadership Team
Terry Subia
Vice President North America Key Markets
Recent News
2025-12-18
2025-12-16
Business Wire
2024-05-05
Company data provided by crunchbase