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Enterprise · 1 day ago

Full Time Customer Service Representative - Goodyear

Goodyear, AZ

Full-time

Onsite

Entry Level

$17/hr - $17/hr

1+ years exp

Enterprise is a company that provides rental services, and they are seeking a Customer Service Representative to assist both internal and external customers. The role involves providing high levels of customer service, handling customer inquiries, and performing various administrative functions.

AutomotiveEnterprise SoftwareInternet

Growth Opportunities

No H1B

Responsibilities

Meet and greet customers in a friendly and timely manner

Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

Understand and communicate rental terms and conditions, vehicle features and other services

Provide directions and general assistance

Assist to assess condition of rental upon return

Process returns, check-ins and exit kiosk transactions

Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

Clean vehicle interior and exterior by hand or by operating washing equipment when needed

Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

Perform miscellaneous and backup duties job-related duties as assigned