JIS Orthopedics · 1 day ago
CLINIC FRONT DESK FLOAT-Orthopedic Foot & Ankle
Columbus, OH
Full-time
Onsite
New Grad, Entry LevelJIS Orthopedics is seeking a Clinic Front Desk Float for their Orthopedic Foot & Ankle Center. The role involves managing check-in and check-out functions, answering phones, scheduling appointments, and handling medical records management.
Health CareMedicalRehabilitationTherapeutics
Responsibilities
Attend department, clinic or company meetings as required
Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns
Consistently work in a positive and cooperative manner with fellow staff members
Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary
Attend required annual in-service programs
Demonstrate knowledge and understanding of all company policies and procedures
Adheres to established facility safety requirements and procedures to ensure a safe working environment
Identifies potentially unsafe situations and notifies supervisor
Meet and greet patients promptly, in a professional and courteous manner
Obtain patient information during office hours
Provide patients with required paperwork – H&P, Financial Policy, Patient Information Sheet, FROI for Worker’s Compensation patients
Obtain copies of patients insurance cards, MCO identification cards
Verify patient insurance coverage is current and correct at each visit
Review patient label and chart contents for completeness and accuracy
Accurately Scan insurance cards including front and back
Input patient information and register patient as needed
Schedule appointments (new, follow-up, reschedule) per physician protocol
Obtain referrals-check Carriers on line
Schedule appointments to other specialists as needed
Pre-certify & schedule outpatient testing, pre-certify physical therapy as needed
Collect co-pays, co-insurance and self pay amounts at time of service
Answer phones within 3 rings (" Orthopedics Foot & Ankle this is ____, how may I help you?”)
Handle all calls in a professional manner and direct to the proper individual
Check voicemail every hour
Run schedules, request charts, check in patients and print encounter forms
Communication with physicians and clinical support staff
All messages must be addressed before the end of the day
All patient information will be entered into the system by the end of the day at a 90% or higher accuracy rate
Make every effort to accommodate patient, according to physician protocol, when scheduling appointments
Reconcile all charts to kept appointments and return at the end of day to appropriate charge entry staff
OFA Incoming Fax and BAKO distribution and scanning of documents into charts and Physician PAQs
Submit, Manage and Oversee Medical Records Requests through third party system up to 2 days a week
Run and resolve Eligibility and Benefits for OFA Worthington location schedule at 3, 2 and 1 day out from Patient’s appointment
Miscellaneous Administrative duties as needed by Patient Services Manager
Travel to other locations as necessary
Confirm and/or reschedule appointments when needed
Messages – physician, staff, Rx, off work/return to work/school notes as needed
Filing as needed – within 24 hours
Additional duties as assigned by the manager
Qualification
Required
Must have a high school diploma or equivalent
Must be friendly, courteous and have good communication skills when greeting patients
Preferred
Previous experience working in a busy clinic or physician office is preferred
Company
JIS Orthopedics
JIS Orthopedics provides orthopedic care and physical therapy services.
Founded in 1972
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase