Paw Commons Pet Resort · 1 week ago
Pet Care Technician / Front Desk Associate
Scottsdale, AZ
Full-time
Onsite
New Grad, Entry Level
$17/hr - $21/hrPaw Commons Pet Resort is dedicated to ensuring the health, safety, and satisfaction of pets and clients. The Pet Care Technician / Front Desk Associate combines animal care expertise with front desk operations, managing client communication and facility maintenance while collaborating across departments to uphold service excellence.
CommunitiesLifestylePet
Responsibilities
Administer feedings, medications, and monitor water intake per veterinary guidelines
Observe and promptly report changes in animal health or behavior to management
Maintain cleanliness and hygiene in the daycare, lobby, and animal enclosures
Manage check-ins/check-outs
Provide clients with updates on pet health, behavior, or incidents using positive language and the “Bad Words Better Replacements” approach
Handle reservations, phone inquiries, and resolve concerns with professionalism
Maintain accurate records in Gingr for pet health, client interactions, and service details
Reconcile cash drawers, manage tips, and document transactions at shift end
Monitor inventory (food, cleaning supplies, medications) and report shortages
Assist in onboarding new staff on pet care protocols, safety procedures, and customer service standards
Promote teamwork by mentoring peers and sharing best practices
Qualification
Required
Strong customer service orientation and ability to resolve client concerns professionally
Proficiency in Microsoft platforms (Outlook, Excel, Teams) and Gingr software (training provided)
Organizational skills for multitasking between pet care duties, reservations, and record-keeping
Ability to lift to 50 lbs, stand/walk for extended periods, and work in noisy or humid conditions
Fluency in English (bilingual skills encouraged)
Preferred
Prior experience in animal care, customer service, or hospitality preferred
Familiarity with pet health monitoring, feeding schedules, and basic medical administration is a plus
Certifications such as Fear Free, Pet First Aid/CPR, or similar credentials are a plus
High school diploma or GED recommended
Benefits
Eligibility for employee tips, performance incentives, and professional development opportunities.
Medical/Dental/Vision benefits for full-time employees (after 60 days).
401K and PTO eligibility for full-time employees (after 1 year).
Company
Paw Commons Pet Resort
Your pet is part of your family and we invite you to become a part of ours.
Founded in 2001
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase