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HIGH COUNTRY BEHAVIORAL HEALTH · 1 day ago

Office Assistant

Pocatello, ID

Part-time

Onsite

New Grad, Entry Level

High Country Behavioral Health is a non-profit organization committed to providing rural communities in Wyoming and Idaho with affordable access to life-changing behavioral services. The Office Assistant plays a crucial role in ensuring clients gain prompt access to care and supports the clinical team with administrative tasks and client interactions.

Health CareHospitalMedical

Responsibilities

First Impressions: Professionally, courteously, and warmly receive and greet all clients and caregivers during intake and throughout their visits

Workflow Coordination: Prioritize the daily schedule prep to maintain a productive workflow, ensuring clients' needs are addressed efficiently

Checkout & Scheduling: Assist patients during checkout, accurately collect co-payments, and ensure all follow-up treatment is properly scheduled

Space Management: Maintain a clean, tidy, and organized workspace, front office, and patient waiting areas throughout the day

Confidentiality: Strictly comply with HIPAA standards and maintain the highest level of confidentiality in all patient interactions

Data Integrity: Maintain accurate paper and electronic records, updating patient information promptly as needed

Financial Processing: Record and verify client insurance information, assist in insurance pre-approvals to secure billable services, and complete/update deposit spreadsheets for daily processing

Team Communication: Relay information efficiently between patients and clinical staff, providing timely updates as necessary

Referral Management: Collaborate with external agencies to facilitate smooth patient referrals

Medical Assistance (As Assigned): Assist the HCBH Medical team by helping with the collection of Urinalysis (UA), cheek swabs, blood draws, pregnancy tests, and injections, as assigned