ICF · 22 hours ago
Professional Development Manager
Philadelphia, PA
Full-time
Hybrid
Mid, Senior Level
$61K/yr - $104K/yr
5+ years expICF is a global advisory and technology services provider dedicated to supporting high-quality early childhood education. The Professional Development Manager will integrate operational help desk services with professional development and instructional coaching, ensuring program sites meet standards and strive for continuous improvement.
ConsultingInformation TechnologyProfessional Services
Responsibilities
Lead the design, delivery, and evaluation of ongoing professional development sessions for educators and administrative staff, ensuring offerings are tailored to identified needs and aligned with preK’s quality standards
Plan, implement, and monitor a comprehensive professional development calendar, guaranteeing all required trainings and workshops are conducted and properly documented
Oversee the provision of timely, expert guidance to PHLpreK sites on operational, instructional, and compliance matters by managing the help desk system to ensure inquiries are resolved efficiently and issues are promptly addressed
Manage the help desk system by overseeing ticket logging and resolution within established timeframes, ensuring a responsive and supportive operational environment
Advise and support daily operations at program sites, including enrollment, attendance, compliance, and program implementation, to guarantee adherence to established protocols and policies
Establish and nurture strong collaborative relationships with internal teams, partner agencies, subcontractors, city officials, and external organizations to ensure coordinated service delivery, effective resource sharing, and expanded support for program sites
Facilitate regular meetings and feedback sessions with partner agencies to encourage transparency, shared accountability, and collaborative problem-solving
Oversee the generation and submission of regular reports to program leadership, summarizing trends, challenges, and recommendations to drive continuous improvement efforts
Support data-driven decision-making by analyzing help desk usage, training results, and coaching impacts, and using this information to inform strategic planning
Promote and champion inclusive practices, cultural responsiveness, and equitable access to resources throughout all aspects of program operations
Foster an environment of open communication, professional growth, and collaborative problem-solving among all staff and stakeholders
Qualification
Required
Bachelor's or Master's degree in Early Childhood Education, Educational Administration, or related field
Minimum of 5 years' experience in early childhood education, instructional coaching, or professional development
3+ years of experience in technical assistance and training
3+ years of experience in adult learning, coaching methodologies, and quality improvement frameworks
2+ years of experience with Philadelphia/PA ECE, including strong knowledge of Pennsylvania's Keystone STARS and early learning standards
2+ years of experience with Practice Based Coaching (PBC) and Positive Behavior Intervention Supports (PBIS)
1+ years of experience with trauma-informed approaches and inclusive, culturally responsive practices
Excellent interpersonal, communication, and facilitation skills; ability to build rapport, motivate, and inspire diverse stakeholders
Organizational skills, flexibility, and the ability to manage multiple priorities in a dynamic environment
Proficiency in data systems, reporting tools, and Microsoft Office applications
Ability to work effectively with diverse populations and collaborate with multiple agencies and partners
Deep commitment to diversity, equity, and inclusion, with experience implementing DEI strategies in educational settings
Flexible, solution-oriented approach with a passion for supporting continuous learning and improvement
Company
ICF
ICF is a global consulting and technology services provider focused on making big things possible for our clients.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$59MKey Investors
New York State Department of TransportationU.S. Environmental Protection Agency
2023-02-13Grant· $29M
2021-03-15Grant· $30M
2006-09-28IPO
Leadership Team
John Wasson
Chairman, President and Chief Executive Officer
James Morgan
Chief Operating Officer and EVP
Recent News
2025-12-15
2025-12-08
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