Visa · 1 day ago
Sr. Customer Service Rep
Atlanta, GA
Full-time
Hybrid
Mid, Senior Level
$45K/yr - $59K/yr
2+ years expVisa is a world leader in payments and technology, seeking a collaborative team-oriented Senior Customer Service Rep to support their clients. The role involves developing creative solutions by responding to inquiries regarding Verifi business unit’s dispute products and services.
BankingFinanceFinancial ServicesInformation TechnologyMobile PaymentsPayments
Responsibilities
Setting up, maintaining, and deactivating all service configurations for new and existing clients
Researching, tracking, and communicating issues identified by internal monitoring alerts related to Verifi services
Responding appropriately and timely to inquiries from internal and external clients (merchants, partners and issuers) to ensure department SLAs and client expectations are met
Troubleshooting problems identified by external or internal clients and collaborating with various business teams to address and resolve issues identified
Creating client communications, including but not limited to standard maintenance notifications and Incident Reports
Rotating on-call coverage
Additional duties may be assigned as required
Qualification
Required
Must have a High School diploma or equivalent or relevant work experience
Preferred
2+ years' experience in a B2B client or merchant services environment setting up, maintaining and deactivating service configurations, including communicating technical issues between external clients and internal technology teams
2+ years' experience in a CNP (card not present) environment, including understanding of CNP transaction lifecycle
2+ years' experience handling on-call escalations outside standard business hours
Experience analyzing large amounts of data to identify trending metrics, potential system, or product enhancements, and/or overall product success
Background researching, tracking, and communicating issues identified by external and internal clients
Experience troubleshooting issues using monitoring tools, such as Grafana or Interna for email alerts
Understanding of and ability to meet department Service Level Agreements (SLA)
Flexible to work weekends, evenings, and holidays, along with being on-call, as scheduled
Ability to work independently while monitoring multiple systems or collaboratively to help reduce resolution time or client impact
Proficiency in MS Office, specifically Excel
Experience identifying opportunities for potential client upsells or contract extensions
Experience with using Salesforce classic/Microsoft Dynamics, including case management and reporting features
Experience reviewing HTML and API logs
Benefits
Medical
Dental
Vision
401 (k)
FSA/HSA
Life Insurance
Paid Time Off
Wellness Program
Company
Visa
Visa is a multinational financial services company that facilitates electronic payment systems throughout the world.
10001+ employees
H1B Sponsorship
Visa has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (459)
2024 (424)
2023 (416)
2022 (515)
2021 (351)
2020 (407)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
TNB Financial Services
2016-09-10Post Ipo Equity
2008-03-19IPO
Leadership Team
Ryan McInerney
Chief Executive Officer
Chris Suh
EVP & Chief Financial Officer
Recent News
Payments Dive
2026-01-08
2026-01-08
2026-01-07
Company data provided by crunchbase