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Mobile Communications America · 1 day ago

Senior Manager, Service

York, SC

Full-time

Onsite

Senior Level

7+ years exp

Mobile Communications America is seeking an experienced Senior Manager, Service to support their fast-growing Voice division. This role involves leading state-level service operations with a focus on strategic growth, operational excellence, and team leadership, while ensuring exceptional customer experiences and compliance across all service locations.

ISPNetwork SecurityTelecommunications

Responsibilities

Drive the development and execution of the state-level business plan aligned with divisional objectives

Identify growth opportunities and lead initiatives to expand market share and strengthen competitive positioning

Oversee daily service operations across all state locations, ensuring efficiency and operational excellence

Maintain compliance with company policies, state regulations, and industry standards

Manage state-level budgeting and forecasting processes (budget set at a higher level)

Drive cost optimization and service revenue growth

Recruit, mentor, develop, and lead a high-performing management team

Foster a culture of accountability, collaboration, and continuous improvement across all levels

Build and maintain strong relationships with key clients, partners, and community stakeholders

Ensure an exceptional customer experience at every service touchpoint

Proactively monitor and mitigate operational risks

Uphold safety, legal, and ethical standards in all aspects of operations

Qualification

Strategic LeadershipOperational ManagementFinancial PerformanceTeam LeadershipCustomer RelationsRisk ManagementMicrosoft Office SuitePublic Safety ExperienceCommunication SkillsRelationship-Building Skills