Davidson Automotive Group · 2 days ago
BDC/CRM Manager - Clay, NY
Clay, NY
Full-time
Onsite
Mid Level
$55K/yr - $70K/yr
3+ years expDavidson Automotive Group is seeking a Business Development Center (BDC) Manager to oversee the day-to-day operations of their dealership’s call center in Clay, NY. The role focuses on ensuring exceptional customer service, effective communication, and the analysis of data from the Customer Relationship Management (CRM) software.
AutomotiveManufacturingRetail
Responsibilities
Accurately keep track of the daily activities performed by department personnel
Ensure that all customer communications are handled in a timely and effective manner
Regularly audit customer communications to ensure proper procedures are being followed and they all receive a high standard of service
Responds to online reviews and communications
Stay up to date on current offerings and products
Provide training on new offerings and products to team members as needed
Help create a collaborative environment with other departments
Create/maintain a positive and friendly team environment
Create and/or update initiatives designed to drive customer satisfaction, departmental workflow, teamwork, etc
Create a schedule within the department that provides coverage as needed during operational hours
Provide back-up to other team members as needed
Other duties may be assigned as needed
Qualification
Required
Proven experience in CRM management, marketing, or related roles, with hands-on experience with CRM software (e.g., VinSolutions, Salesforce, HubSpot, Microsoft Dynamics, DealerSocket etc.)
Strong analytical skills with the ability to interpret complex data and turn it into actionable insights
Excellent project management skills with the ability to manage multiple initiatives simultaneously
Exceptional communication and collaboration skills, with experience working across departments
Knowledge of customer segmentation, lead nurturing, and lifecycle management
Strong understanding of customer engagement and retention strategies
Experience with email marketing, automation, and campaign analytics
Bachelor's degree in Marketing, Business, or a related field; or equivalent experience
3+ years of CRM management or relevant experience
Preferred
Previous administrative or customer service experience
Previous automotive industry experience
Benefits
Up to 2 weeks vacation at time of hire, based on experience!
Discounts on vehicles, service, and parts!
Sick Leave accrued every week!
We offer great benefits including Excellus medical insurance, Guardian dental insurance, and Davis vision insurance.
We offer a reimbursement for qualifying out of pocket costs.
We offer supplemental insurance through Aflac including: Life, Short-Term Disability, Accident and Critical Illness.
We offer both Traditional and Roth 401(k) plans with an employer match.
We offer paid holidays.
Paid vacation time.
We have an Employee Assistance Program, available to our employees and their immediate family members free of charge!
We are an Equal Opportunity Employer.
We offer advancement opportunities within a large organization.
Company
Davidson Automotive Group
The Davidson Family of Dealerships includes 5 franchise stores, 3 state-of-the-art Collision Centers and 10 Precision Car Washes.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jon Davidson
CFO
Philip Petkovsek
CFO
Company data provided by crunchbase