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Tava Health · 1 day ago

Senior Partner Success Manager

Salt Lake City, UT

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

Tava Health is a company dedicated to making mental health care accessible and stigma-free. The Senior Partner Success Manager will drive the success of Tava Health’s strategic partnerships, managing relationships and ensuring seamless implementation while collaborating with internal teams to support partner needs.

Health CareMedicalWellness

No H1B

U.S. Citizen Only

Responsibilities

Serve as the primary point of contact for strategic partners, managing both day-to-day relationships and high-level strategic conversations

Prioritize and triage incoming partner requests, ensuring timely responses and appropriate internal escalations to deepen trust

Collaborate regularly with partners to understand goals, surface challenges, and proactively identify opportunities for improvement

Lead meetings with key partners, including monthly working sessions and quarterly business reviews

Drive success of existing referral channels, earning trust to maximize referral volume within core channels

Work closely with the New Partnerships team, highlighting opportunities to earn and support additional volume within existing channels

Identify expansion opportunities within current partnerships and surface these opportunities to the New Partnerships team

Drive adoption among care manager channels through education, enablement, and ongoing support

Lead the onboarding and implementation of new referral partners, ensuring goals, expectations, and success metrics are clearly aligned

Develop and execute thorough training and ongoing enablement plans for on-the-ground care coordinator teams making EAP and behavioral health referrals to Tava

Create and deliver training materials, documentation, and enablement resources to support successful partner adoption

Manage partner access to data, including understanding contractually required data, navigating secure file transfer environments, and ensuring HIPAA compliance

Analyze and interpret large data sets to surface key trends, insights, and actionable takeaways for partners

Proactively share performance insights with partners to support transparency and continuous improvement

Build strong internal partnerships across Sales, Clinical, Product, Insurance, and Support teams to surface for partner needs and opportunities

Develop a deep understanding of Tava’s product and capabilities, setting clear expectations with partners externally and contributing to future product roadmap conversations internally

Qualification

Relationship ManagementData AnalysisTraining DevelopmentHIPAA ComplianceHealthcare ExperienceCommunication SkillsCollaborationProblem Solving

Required

Equally comfortable leading strategic conversations with executive stakeholders and developing hands-on training materials for care coordinators

Strong ability to understand and analyze large amounts of data and translate insights into clear, actionable takeaways for partners (e.g. usage trends, clinical metrics, ROI modeling)

Proven team player with a collaborative mindset and the ability to build strong internal partnerships

Excellent written and verbal communication skills, with the ability to tailor messaging to different audiences

Confidence communicating clearly with executive stakeholders; demonstrated ability to lead compelling presentations for executive audiences

Experience triaging and prioritizing requests while managing multiple stakeholders and deadlines

Demonstrated ability to manage escalations thoughtfully and effectively to deepen trust with high-value partners

Familiarity with HIPAA compliance, secure data sharing practices, and healthcare or behavioral health environments is a plus

8+ years of experience managing relationships in the healthcare or digital health space

Comfort with occasional (~20%) travel to partner onsites and events