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Upside · 22 hours ago

Strategic Account Manager

United States

Full-time

Hybrid

Senior Level

$140K/yr - $175K/yr

7+ years exp

Upside is a company focused on transforming brick-and-mortar commerce through innovative technology. The Strategic Account Manager will lead enterprise accounts in the restaurant vertical, enhancing retailer relationships and ensuring business growth through collaboration with internal teams.

AppsBusiness DevelopmentData ManagementMarketplaceMobile AppsRetailRetail Technology

Responsibilities

Work with our retailers through onboarding to long-term account management, promoting trust and belief throughout their partnership with Upside

Improve retention of accounts through platform education, using customized decks and data in a relevant way to ensure client understanding and growth

Identify and close expansion opportunities and long-term agreement conversions

Predict and address concerns before they lead to churn risk

Lead monthly account reviews with retailer partners, interpreting raw account data to build performance reports, case studies, and white papers

Maintain account health at multiple levels across client businesses, including senior executives of mid-market and enterprise accounts

Collaborate with internal Upside teams, including analytics, product, marketing, and operations, to provide a positive experience for our retailers

Qualification

Client-facing experienceEnterprise experienceAnalytical skillsPublic speakingProject managementRestaurant industry experienceTwo-sided marketplace experience